Skip to main content

More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Assistant, Records and Benefits

Assistant, Records and Benefits


BC Clinical & Support Services

Burnaby, BC


Reporting to the Team Lead Employee Records and Benefits, the Records and Benefits Assistant (“Assistant”) is responsible for providing confidential administrative support to the Records and Benefits Team by supporting the Customer Service Centre, sorting mail/faxes, keying benefit and personal data changes, and maintaining personnel files/scanning. The Assistant prepares verification of employment letters, processes address changes and provides timely and knowledgeable customer service.

What you’ll do

  • Assists the Records and Benefits Team by maintaining/scanning files (active and terminated), and processing file requests from Lawyers, Human Resources and Labour Relations.
  • Supports the Customer Service Centre by responding to employee inquiries related to job data, benefit and leave entitlements in a timely manner. Logs, triages, or escalates inquiries as required.
  • Prepares new hire/transfer packages, mails out transfer and termination letters, processes name/address changes, keys benefit coverage in the HRIS system and liaises with benefit carriers and government agencies as required. Enters Service Quality Surveys results as required.
  • Provides administrative support by preparing verification of employment letters, sorting mail/faxes, managing the procurement and stocking of supplies, and handling equipment and technology requests. Submits purchase orders and tracks expenses/invoices for the Team
  • Administers scheduling/timekeeping approvals for the Team Leads/Manager.


What you bring


  • Completion of a recognized administrative or Human Resource diploma and one year of experience in an administrative or Human Resource position, or an equivalent combination of education, training and experience. Skilled in the use of computer applications including word processing, spreadsheet, graphics and database programs (MS Word, Excel, Access, and Visio) is required.
  • Effectively utilizes both verbal and written communication skills when obtaining and providing information and communicating electronically, verbally and in written format.


Skills & Knowledge

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Regular, Full-time

Salary Range: $44,088 - $57,865 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date:
Open Until Filled
Hours of Work:
08:00-16:00 (Monday to Friday)
Requisition #


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.