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More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Automation and Orchestration Engineer

Automation and Orchestration Engineer

Help us automate and orchestrate our services so we can address issues more quickly and ensure our health care providers have the systems they need to provide excellent patient care.

PHSA IMITS is establishing a 24/7 first alert surveillance and response Service Operations Centre (SOC) to monitor and support key technology infrastructure and services supporting patient care delivery.

Play a pivotal role on this dynamic new team, where you will:

  • Establish, manage, and optimize our automation and orchestration capabilities to increase efficiencies and improve service for critical systems delivering patient care.
  • Identify duplicative or redundant functions, automate deployments and data collection tasks, and establish continuous improvement programs to mature and expand capabilities and scope.
  • Develop, implement, and maintain strategies and architecture to increase automation.
  • Advise on how to maximize value across the portfolio of services. 

Accountabilities

As our successful candidate, you will:

  • Use Python to develop software from scratch (not just using it as a scripting language.)
  • Use your DevOps skills to expand infrastructure monitoring in a large enterprise environment.
  • Maintain design and architecture for automation and orchestration. Contribute to business case development to secure funding.
  • Develop and maintain a catalogue of automation and orchestration requirements, deployed capabilities, and expected benefits.
  • Recommend orchestration tool set requirements, product selection, and implementation support of selected tool(s). Maintain tool platform, configuration, and administrative requirements.
  • Work with monitoring teams to assess first alert and surveillance monitoring to identify opportunities to define autonomous remediation.
  • Define and implement autonomous actions for candidate infrastructure alerts. Monitor and confirm autonomous actions function.
  • Automate deployments and data collection.
  • Develop, implement, and maintain testing platforms to validate proposed infrastructure configuration changes before implementation.
  • Build reports and dashboards to monitor autonomous actions and track/validate expected benefits including efficiency gains, avoidance of service outages and reduction in duration of service outages when they occur.
  • Integrate autonomous actions and capabilities with existing Service Management and infrastructure monitoring tools.
  • Document scripting standards.
  • Work with Operations teams to define and implement autonomous actions and identify opportunities to expand automation and orchestration capabilities. Develop and implement strategies to improve release, change, Incident, and problem management practices and outcomes.
  • Orient and train Operations teams on topics including automation and orchestration tools, techniques, processes, and controls.
  • Liaise with TS Operations teams to maintain currency on technical standards, tool sets, and operational practices, and to define and maintain an automation and orchestration capability roadmap informed by industry trends and best practices.
  • Peer reviews scripts / configurations and mentors team members.
  • Participate in quality improvement sessions, team meetings and management meetings.
  • Troubleshoot automation and orchestration issues during and outside of normal business hours. Perform scheduled maintenance on orchestration tools. 

Qualifications

You have: 

  • Education, training, and experience equivalent to a university degree in a relevant program, such as computer technology, and
  • Seven to ten years (7-10) years’ of recent experience with monitoring and automation / orchestration tools. Vendor certification and/or equivalent designation is preferred.
  • Broad industry knowledge and experience.
  • A passion for working in a complex systems and a technology diverse environment.
  • The ability to work will in a small team of developers.
  • Knowledge of / experience with current orchestration frameworks including Python, NETCONF and Git.
  • Experience implementing autonomous actions to remediate infrastructure alerts for network and server infrastructure in an enterprise environment.
  • Experience with centralized infrastructure monitoring and management tools.
  • Experience with troubleshooting protocols including a strong understanding of TCP/IP and DNS.
  • Advanced experience with scripting and configuration automation using Python, MS orchestrator, Netconf, Ansible, or similar tools.
  • Exposure to technology disciplines including enterprise / solution architecture and infrastructure maintenance practices desired.
  • Sound judgment and decision making skills.
  • Good written and verbal communication skills.

Experience with Cloud-based solutions and cloud orchestration is an asset.

You: 

  • Are self-directed, highly motivated, and results-oriented.
  • Challenge conventional thinking with fresh and creative insights.
  • Can understand the long-term (big-picture) and short-term perspectives of situations.
  • Are a team player with well-developed interpersonal skills.
  • Are proficient in Microsoft Office.

If this sounds like you, apply now!

We offer a competitive wage and benefit package, including a defined-benefit pension and four weeks of vacation to start for permanent staff.

Location: 1795 Willingdon Ave, Burnaby, BC

Posting closes: when the position is filled.

Number of Positions: 2

About Us

Information Management Information Technology Services (IMITS) is part of the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services

We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.

A Day In The Life At PHSA

Passion: A Day in the Life of PHSA