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It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Coordinator, Employee Services

Coordinator, Employee Services


BC Clinical & Support Services

Burnaby, BC


In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Coordinator, Employee Services Manages, plans, and directs designated staff in Employee Services, to ensure accurate services to employee such as onboarding to off-boarding life events as well as payment of wages and benefits for all employees; manages operations and resources and ensures that the financial requirements for the Canada Customs & Revenue Act, union collective agreements and the auditors are met efficiently while maintaining a customer service focus.

What you’ll do

  • Manages the day-to-day activities of the assigned areas of Employee Services by determining priorities, coordinating and scheduling work based on department priorities; develops processes and methods for project implementation resulting from strategic initiatives and ensures that initiatives are carried out in accordance with the goals, policies and vision of the Provincial Health Services Authority (PHSA).
  • Develops short and long range goals and objectives for the assigned areas of Employee Services, in collaboration with the Manager; manages the annual budget for the designed area, monitors and reports expenditures, completes variance analysis and makes recommendations for budgetary adjustments; works collaboratively with the Manager in budget preparation.
  • Develops, modifies, implements and administers standards and procedures to ensure that employee services practices are compliant with all applicable legislation, union collective agreements, in accordance with PHSA’s policies; evaluates and implements changes to improve services, simplify workflow and improve integration with the other financial groups; develops procedure manuals for use both within and outside the department to ensure standard practices across PHSA and the services provided to clients..
  • Manages the human resource function for the assigned areas of Employee Services including selecting, directing, motivating, and evaluating staff to ensure effective performance of duties; promotes, disciplines and initiates staff termination; orients staff, develops and implements appropriate staff development and retention plans; ensures compliance with current human resources standards and procedures.
  • Develops quality programs for managers and timekeepers to ensure compliance with legislation, collective agreements and audit requirements for payment of wages; develops training, teaching plans, and information sessions aimed at Managers and timekeepers for the purpose of timekeeping and reports interpretation.
  • Develops and implements system audits to ensure compliance with legislation, collective agreements and audit requirements to prevent overpayment of wages and benefits that would result in an employer liability.
  • Develops and implements benefit reconciliation procedures to ensure accurate coverage for employees, prevent over-coverage, and ensure that payments are processed correctly and timely, in compliance with the government policies and collective agreement requirements.
  • Maintains the in-house computerized HR/Payroll system or assigned portions of the system to ensure that the onboarding and off-boarding life events and payment of wages comply with provincial and federal government legislation, union collective agreements, in accordance with PHSA’s policies.
  • Ensures the quality of service for the assigned areas of Employee Services and maintains related Quality Assurance Programs.


What you bring


  • A level of education, training, and experience equivalent to a Bachelor’s Degree in Business Administration, Finance, HR, or related discipline and five (5) to seven (7) years of payroll or HR experience in a large complex multi-union environment, including one (1) year supervisory experience, or an equivalent combination of education, training and experience.


Skills & Knowledge

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
  • Demonstrated knowledge of current provincial and federal payroll standards, regulations and/or legislation
  • Excellent analytical and problem solving skills.
  • Ability to supervise and provide work direction to others
  • Strong interpersonal skills and demonstrated tact and diplomacy.
  • Ability to work effectively under pressure and with changing priorities and deadlines.
  • Ability to work effectively independently and as a member of a team
  • Ability to train/teach users effectively
  • Advanced ability to use Microsoft Access, Microsoft Excel, Microsoft Word, Crystal Reporting, NPR Report Writer and to program using Visual Basic.
  • Ability to operate related equipment
  • Physical ability to perform the duties of the position


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Temporary, Fulltime
Salary Range:
$80,935 - $116,344 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date:
Applications accepted until position is filled
Hours of Work:
0830- 1630 (Monday to Friday)
Requisition #


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.