More than just a job.
We enable health services providers to become leaders in providing patient-centered health care, using enterprise standards and frameworks to deliver useful information and clinical tools reliably and consistently, anytime, anywhere. IMITS manages over 300 applications across business, clinical and research environments, serving over 50,000 front line, administrative and research staff to enable over 4.8 million patient encounters a year. As a successful candidate, you will deliver support to enable PHSA, Vancouver Coastal Health (VCH) and Providence Health Care (PHC) to become leaders in providing patient-centered health care. You have initiative, vision, independent thinking and creative problem solving abilities, as well as excellent communication skills.
- Job Type: Full-Time, Part-Time,
Temporary, Casual, Contractor
- Job Level: Entry, Mid, Senior
- Travel: Minimal
What does it take to be a successful in an IMITS role at PHSA? Check out the top traits we’re looking for and see if you have the right mix.
- Problem Solver
- Technologically Savvy
Information Management/Information Technology Services (IMITS) is a service of the Provincial Health Services Authority (PHSA) which plans, manages, and evaluates specialty and province-wide health care services across BC. IMITS boasts a complement of 800 full-time staff who provide tech support and services to 50,000+ staff across PHSA, Vancouver Coastal Health and Providence Health Care. PHSA embodies values that reflect a commitment to excellence. These include: Respect people, Be compassionate, Dare to innovate, Cultivate partnerships, Serve with purpose.
"I see every day the great work that our staff do. …seeing how staff show up every day to make sure that our systems are available, I just want to say thank you. Thank you for your contributions, thank you for your commitment to the organization, to making sure that those providers have the information they need, that the systems are highly available. What you do is very, very important every day."Ron Quirk Executive Vice President, Digital Information Services & Innovation
"I haven't been in any other workplace where the managers or teams have been so supportive of my development or pushing me to try new things."John Panzo Business Analyst, Project Services
"No two days are the same. It's a lot of analysis, a lot of thinking. If you like to pull things apart and bring them back together and make it something better."Shukri Ahmed Clinical Lead
Technology Services oversees the management of over 64,000 workstations across 259 sites and the infrastructure for the province’s centralized data centre.
Due to its unique provincial visibility, Technology Services is also accountable for province-wide services such as the E-Health Network Gateway and the Physician Private Network.
Behind The Scenes In The Network Lab
Benefits and Perks
Benefits vary by job type and are confirmed in the interview and hiring process.
Extended health and dental benefits
Health and wellness programs
Discounts to 350 BC-wide recreational programs
Enrollment in defined benefit Municipal Pension Plan
The opportunity to grow and advance your skill set in a large scale environment
We encourage "You" Time For Activities that inspire and motivate
Work with individuals bringing expertise from a variety of backgrounds
Reporting to the Provincial Manager, Voice Networks; the Network Architect is responsible for leading the conceptual, logical and physical voice network architecture and strategy for IMITS throughout Vancouver Coastal Health/Providence Health Care (VCH/PHC), Provincial Health Services Authority (PHSA), and Fraser Health Authority (FHA). The incumbent provides leadership and direction to network services staff across multiple sites and coordinates team members and other IMITS staff as needed to meet the defined IMITS objectives and the vision, values, objectives, policies and performance applications of VCH/PHC. In addition to developing network solutions that support clinical and corporate operations, the Network Architect is responsible for monitoring appropriate IT projects and practices for alignment with enterprise rules and policies with the goal of achieving maximum interoperability and efficiency and to ensure enterprise continuity and identify potential technology gaps.
This Network Architect will also need to be collaborating closely and effectively with internal peers in all areas of the organization; Project Managers, Service Operations Centre, and others. If you are highly technical, enjoy managing large, complex, regional networks, and collaborating with peers across all areas of the business, then we want to hear from you!
What you’ll do:
- Responsible for documenting procedures and guidelines needed for the development, installation, and maintenance of voice network infrastructure solutions. Identify and documents any risks, issues or critical success factors that might require immediate action. Identify opportunities for system improvement, assisting with root cause analysis of technical problems.
- Responsible for developing and overseeing voice network architecture, standards, and planning for new and emerging technologies that support clinical and corporate activities. Provide guidance on industry best practices and technical trends, developing overall/conceptual network designs and implementation strategies.
- Develop best practices, standards, procedures and quality objectives across voice systems infrastructure or platforms.
- Collaborate with peer architects and staff to solve complex problems spanning their respective areas and resolves technological disagreement with informed, rational debate.
- Provide leadership and direction to staff using effective management techniques (e.g. coaching, mentoring, skills and leadership development, decision-making, coalition building and performance management).
- Collaborate with stakeholders to ensure the architecture is aligned with the business requirements. Contribute to business case documentation, project scope and project charter documents. Provide status updates to product manager, business system analysts, and business process owner(s) for assigned deliverables.
- Develop strategic plans and goals consistent with the organization’s mission and vision, taking a lead role in the current and future network services.
- Develop partnerships with external vendors and service providers; and enables effective and integrated projects that optimize network service delivery.
- Participate with management to develop capital and operating budgets for Voice Services.
What you bring:
- University degree in Computer Science or a related degree plus seven to ten (7-10) years’ recent, related experience in a large complex information systems network environment including a minimum of three (3) years’ recent experience in a technical leadership role, or an equivalent combination of education, training and experience. Cisco Certified Internetwork Expert certification is highly desirable.
- Expert knowledge of the concepts, industry standards and methodologies relating to high-availability SIP based network design, implementation and configuration.
- Expert knowledge of Genesys contact center technologies relating to inbound, outbound, multimedia interaction channels, Cisco IP telephony, data, wireless and security infrastructures.
- Advanced design and troubleshooting experience with other telecom technology vendors such as Nortel/Avaya & NEC..
- Knowledge of the application of existing and evolving cloud technologies to a telecom network in a healthcare environment.
- Applies knowledge of leadership and management theory and practice to enable best practices, performance improvement and system integration.
- Uses strong presentation, facilitation, coaching, conflict management, planning, project management, coalition building and interpersonal skills to lead network services and guide team members.
- Use innovation, systems thinking and creativity in problem solving and decision-making.
- Plan and establish accountable result oriented course of action for self and others and consider the interdependence of organizational systems, processes and stakeholders.
- Maintain awareness of IMITS projects and interdependencies to ensure formulation of effective Voice service strategies.
- Employ excellent verbal and written communication skills to effectively present information to relevant stakeholders at all levels of the organization.
- Work independently and effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner.
This Role Description is intended to describe the general nature and level of work performed and is not necessarily an exhaustive list of responsibilities, duties and skills required.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’Yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (12) with generous vacation entitlement and accruement.
- Flexible work options including flextime, work locations and job sharing (eligibility will vary)
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job Type: Regular Full-Time
Location: 1795 Willingdon Ave. Burnaby, BC
Closing date: Open until position is filled
Requisition # 111667E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.