Senior Network Analyst

BC Clinical & Support Services

Burnaby, BC

Within the context of a shared services initiative between Vancouver Coastal Health (VCH) and Providence Health Care (PHC), the Senior Network Analyst operates within a complex multi-site environment to provide and maintain a complex data communications infrastructure. Key responsibilities include leading large scale network projects and providing leadership to project team members, designing and implementing complex network infrastructure and providing technical guidance and direction to team members and others IMIS team members for complex network issues. Analyzes and develops solutions, and manages network links to other VCH sites and shared systems with other health care agencies. Plans, designs, identifies and implements specifications for wiring requirements and responds to, analyzes, diagnoses and resolves a variety of system, communication and user problems. Installs, configures and tests hardware/software and develops the technical support procedures and systems monitoring practices. Plans, develops and recommends specifications for hardware and software upgrades; investigates, plans, develops and works with vendors for purchasing new or upgrades for hardware and software. Applies corrective maintenance to systems and/or applications software and monitors computer system and network security, making adjustments as required. Provides related training and orientation to designated staff.

What you’ll do

• Provide leadership and direction to project team members for complex data network projects with VCH-wide implications by methods such as setting priorities and timelines to meet project deliverables, assigning tasks to team members and monitoring for successful completion.
• Performs project management duties for planned or proposed network hardware or cable plant upgrades or replacements utilizing project management, office and design tools by conducting needs analysis with user groups, recommending hardware, specifying cabling needs, mapping the installation requirements, providing budget estimates and purchasing requisitions, coordinating project information with other Information Systems teams, and coordinating the work for contractors and electricians.
• Provides technical support for complex data networks in a multi-site healthcare environment by methods such as installing, configuring, testing communication and network hardware and software, maintaining the network links in a multi-site environment, re-configuring equipment programming information traffic and address codes, assessing redundancies in the system and designing and programming as required.
• Leads data network projects and initiatives involving network linkages to remote sites, by meeting with the vendors, assessing the product design and product costs against available budgets, assessing the current network against required or possible design changes, planning the implementation and timeframe, organizing vendor demonstrations and user feedback; assists in producing and evaluating requests for proposals and making recommendations on project resources.
• Ensures the efficient operation of data networks by monitoring network reports on a daily basis for hardware failures, high utilization levels and unauthorized access, taking immediate action to resolve technical problems reported by the Help Desk or other Information Systems personnel; assessing event logs, graphs, type of traffic levels and error events.
• Consults with external agencies such as for Wide Area Network (WAN) systems corrections or required changes by meeting with representative, collaborating on changes and initiating change control process to finalize agreements.
• Ensures all operational communication needs are met for network systems shutdowns by methods such as assessing the implications to the users and agreeing on and establishing change control windows.
• Ensures VCH policies and standards are met for installations, hardware maintenance and user security access by maintaining currency on technical knowledge and standards, ensuring equipment is properly installed and maintained and control protocols are properly assigned and monitored.
• Produces and/or ensures documentation and reports pertaining to hardware and cabling installations are updated on an ongoing basis by entering data into a database in order to track types of cabling, number of cables and connections made; produces electrical schematic diagrams for record keeping purposes.
• Maintains currency in technology and business skills by methods such as researching the Web and trade journals, meeting with vendors and networking with outside agencies.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized degree or diploma program in Computer Science plus four years of recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Ability to plan, organize, problem solve and prioritize work.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment including hardware and software systems.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-time
Wage: $45.91 / Hour
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 142749E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of March 24, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.