Skip to main content

More than just a job.


We enable health services providers to become leaders in providing patient-centered health care, using enterprise standards and frameworks to deliver useful information and clinical tools reliably and consistently, anytime, anywhere. IMITS manages over 300 applications across business, clinical and research environments, serving over 50,000 front line, administrative and research staff to enable over 4.8 million patient encounters a year. As a successful candidate, you will deliver support to enable PHSA, Vancouver Coastal Health (VCH) and Providence Health Care (PHC) to become leaders in providing patient-centered health care. You have initiative, vision, independent thinking and creative problem solving abilities, as well as excellent communication skills.

  • Job Type: Full-Time, Part-Time,
    Temporary, Casual, Contractor
  • Job Level: Entry, Mid, Senior
  • Travel: Minimal

Success Profile

What does it take to be a successful in an IMITS role at PHSA? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Communicator
  • Creative
  • Focused
  • Problem Solver
  • Technologically Savvy


Information Management/Information Technology Services (IMITS) is a service of the Provincial Health Services Authority (PHSA) which plans, manages, and evaluates specialty and province-wide health care services across BC. IMITS boasts a complement of 800 full-time staff who provide tech support and services to 50,000+ staff across PHSA, Vancouver Coastal Health and Providence Health Care. PHSA embodies values that reflect a commitment to excellence. These include: Respect people, Be compassionate, Dare to innovate, Cultivate partnerships, Serve with purpose.


"I see every day the great work that our staff do. …seeing how staff show up every day to make sure that our systems are available, I just want to say thank you. Thank you for your contributions, thank you for your commitment to the organization, to making sure that those providers have the information they need, that the systems are highly available. What you do is very, very important every day."

Ron Quirk Executive Vice President, Digital Information Services & Innovation

"I haven't been in any other workplace where the managers or teams have been so supportive of my development or pushing me to try new things."

John Panzo Business Analyst, Project Services

"No two days are the same. It's a lot of analysis, a lot of thinking. If you like to pull things apart and bring them back together and make it something better."

Shukri Ahmed Clinical Lead

Benefits and Perks

Benefits vary by job type and are confirmed in the interview and hiring process.

  • Healthcare

    Extended health and dental benefits

  • Health and wellness programs

    Discounts to 350 BC-wide recreational programs

  • Retirement Plans

    Enrollment in defined benefit Municipal Pension Plan

  • Professional Development

    The opportunity to grow and advance your skill set in a large scale environment

  • Work/Life Balance

    We encourage "You" Time For Activities that inspire and motivate

  • Collaboration

    Work with individuals bringing expertise from a variety of backgrounds

Back to Job Navigation (Rewards)

Technical Support Analyst Unix

Burnaby, Canada

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


This is a technical position reporting to the Technical Supervisor, Midrange & Mainframe. This position is responsible for ensuring that the assigned Unix hardware and systems software environment is maintained at optimum levels to provide a stable platform and proper environment on which the supported applications can operate. These systems may be inter-departmental, multi-site or multi-hospital. The major area of support is for clinical, financial or patient care related systems. The work performed has a significant impact on the delivery of and use of computer services and resources to the Hospital. Technical aspects of the work involves ensuring the efficient operation of the unit including the immediate resolution of highly complex technical problems related to the design, installation and operation of operating and online systems software and computer equipment of various types. This position provides an advisory service to both internal and external users and maintains the performance targets of the major subsystem through regular monitoring and tuning activities. Project management skills and techniques are required in order to manage assigned project work as well as needing systems analysis and programming skills.

What you’ll do

  • Provide technical support and ongoing systems administration by methods such as maintaining up-to-date knowledge of hardware and operating system software supplied by the manufacturers, monitoring key system performance indicators, installing operating systems software and configuring related hardware, planning and providing a stable production environment. Document standards and procedures for use and operation of operating system software and utilities. Provide technical guidance and training to Information Systems personnel and user departments.
  • Act as system administrator for SCO (Santa Cruz Operations) unix operating systems, providing technical support for the corporate DNS (Domain Name Service) and proxy cache, and providing application support for the corporate character-based mail system. Assist with system administration support for the SunOs and Solaris operating systems.
  • Troubleshoot and resolve immediate problems for hospital departments by responding to reported operating difficulties or monitoring the system for key indicators through remote communications equipment or the local area network (LAN), communicating with vendor support analysts or third party remote monitoring service or Help Desk personnel, identifying, isolating and resolving problems, deriving suitable bypasses, fixes or specialized recovery techniques, and documenting the results using related reporting software.
  • Monitor system performance and perform system optimization by undertaking capacity planning, preparing recommendations, proposing hardware and software modifications that will enhance the operating and applications development environments. Maintain sample sets of installations programs that are used to test effects of new or modified operating system software and hardware and analyze end results using the sample sets.
  • Participate in the evaluation of new technologies and software packages by methods such as reviewing and analyzing vendor supplied software, communicating with vendor analysts and determining optimum system configuration (software/hardware) required for the installation. Analyze the vendor changes and enhancements to software by assessing the impact on existing production systems, operating procedures and data backup.
  • Translate requirements for operating system extensions (system programs, menus, maintenance scripts, etc) into logical, economical and practical systems designs by methods such as planning, programming, testing and installing system segments to ensure adequacy in meeting requirements.
  • Participate in implementation of the system software projects by producing all required documentation, developing system software backup, recovery and maintenance procedures, ensuring assigned tasks are completed according to the committed work plan and providing the related training as identified.
  • Monitor, document and ensure that all user accounts meet the security standards set by Hospital policy by receiving and administering the authorization documents, identifying the user's specific application access and timeframes for access, and deleting user access per established protocols.
  • Maintain working knowledge of current tools and techniques used in the information technology environment by methods such as researching on the Web and through trade journals the current and developing applications, meeting with vendors, and identifying and planning for the impact(s) of future changes.
  • Provide on-call service when required by consulting by telephone or working non-normal hours to resolve problems or test new software.
  • Perform other related duties as required or assigned.

What you bring

  • Graduation from a recognized degree or diploma program in Computer Science or computer systems technology plus four years' recent related experience in a Unix mainframe environment or an equivalent combination of education, training and experience.
  • Ability to plan, organize, problem solve and prioritize work.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to write programs in related programming languages.
  • Ability to utilize effectively related hardware and systems software. 


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’Yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (12) with generous vacation entitlement and accruement.
  • Flexible work options including flextime, work locations and job sharing (eligibility will vary)
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job type: Regular Full-Time

Union affiliation: Facilities Subsector

Rate of pay: $40.46/hr

Location: 1795 Willingdon Ave. Burnaby, BC
Closing date: 
Open until position is filled

Reference numbers: 111469E



What we do


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Sign Up For Job Alerts

Areas of InterestStay up-to-date about the latest opportunities at PHSA! Choose at least one category and/or location from the auto-suggestions and click 'Add' to subscribe.

  • Information Technology, Burnaby, British Columbia, CanadaRemove