Skip to main content

More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Program Support Assistant, BC Mental Health & Substance Use Services, Coquitlam



Program Support Assistant

BC Mental Health & Substance Use Services

Coquitlam, BC


Are you a highly organized person with strong administrative skills?

The Program Support Assistant performs a variety of administrative support functions such as inputting client information into computerized client information systems, word processing, composing and signing correspondence, typing reports and documents, answers general inquiries related to programs and policies, booking appointments and meetings.


What you’ll do 

  • Input client information into a variety of computerized public health information systems such as, PARIS and Cerner, including updating existing files, completing a variety of forms as required, and forwarding designated forms/files to applicable area.
  • Maintain client’s chart/electronic health record by performing duties such as receiving, inputting referral/admission information, creating charts/electronic health record in accordance with established procedures, ensuring material is labelled with client information, and filing/inputting material such as lab results into relevant sections. Verify Physician billing numbers as applicable to program/site, print, separate, collate and file client information. Forward print outs to appropriate staff members.
  • Input data from assessments and health records, case reviews, progress notes, referrals and summaries to a variety of data systems. Provide completed documents to physicians and staff for review and further use on the units/wards. Revise documents as requested.
  • Perform general word processing, updating program and policy manuals, preparing various reports, documents, posters and presentation materials and correspondence using current software applications such as word processing, spreadsheets, graphics and databases.
  • Compile and collate statistical information such as admissions, discharges, certifications, assessment completion, as directed by recording information, summarizing and/or entering into computerized systems, entering commands to generate reports as required for review by designated team members and/or forwarding data to appropriate team members for action.
  • Act as a receptionist by answering telephone, taking messages and directing calls/visitors to appropriate personnel, greeting patients and visitors, advising staff when appointments have arrived, providing general information over the phone and in person to clients and their families, physicians, staff and the public about program services and other available community resources.
  • Perform a variety of clerical duties such as setting up and maintaining files, and flagging and bring forward systems; creating new computerized and hard files; processing files for deletion/archiving based on established timeframes for various types of files; opening, sorting, and distributing incoming mail and outgoing mail; coordinating the transmittal of faxes; attending meetings, transcribing minutes, orienting new staff by providing an overview of work area, advising staff of office procedures, and demonstrating use of various equipment; and maintaining orderliness of staff areas and communication boards.
  • Receive, record and transmit various forms/client information to physicians, nursing team members and others, according to established procedures for the transmission of emergent requirements and commencement of immediate action by required personnel.
  • Maintain departmental levels of stationery and office equipment. Order supplies; complete requisitions and forward for approval, check goods received against packing slips.
  • Operate office equipment such as photocopiers, shredder and fax machine and carries out minor maintenance, such as loading paper and removing paper jams. Refer further maintenance to appropriate personnel.
  • Maintain tracking sheets for clients’ money transactions into/from the in-house client banking.
  • Prepare and maintain staff lists with names, position, program, address, phone numbers, pagers, etc.
  • Perform other related duties as assigned


What you bring

  • Grade 12, graduation from an Office Administration program supplemented by one (1) year’s recent, related experience or an equivalent combination of education, training and experience. Valid BC Driver’s License.  Local area travel requires the use of a personal vehicle for which mileage will be reimbursed.
  • Knowledge of office practices and procedures.
  • Knowledge and proficiency in relevant software. (Word, Excel, graphic applications)
  • Ability to keyboard 5,000 keystrokes per hour.
  • Ability to type 50 wpm.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to work independently and effectively with others.
  • Ability to be sensitive, tactful and diplomatic with clients and the public.
  • Ability to organize and prioritize work.
  • Ability to compile information.
  • Ability to perform relevant calculations.
  • Ability to operate related equipment.
  • Physical ability to carry out the duties of the position.


What’s in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan.
  • 12 annual statutory holidays with generous vacation entitlement and accruement.
  • Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job type: Regular Full-Time

Wage: $20.50-$22.64 per hour

Location: Coquitlam

Hours of work: 0800-1600

Reference number: #118468


What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges. BCMHSUS is part of the Provincial Health Services Authority (PHSA).

(PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.