Unit Clerk, Red Fish Coho Unit, New Red Fish Healing Centre

BC Mental Health & Substance Use Services

Coquitlam, BC

What you’ll do

• Provide receptionist functions by performing duties such as greeting visitors and patients, answering telephones, providing information and/or forwarding to appropriate team members as required.
• Receive incoming/outgoing material by methods such as sorting, directing and prioritizing mail for the attention of the Manager or staff; respond to routine enquiries by drafting correspondence for signature.
• Maintain and assemble patient charts by performing duties such as receiving admissions documentation, creating charts using appropriate forms/layouts, inputting patient data, and transcribing information into relevant systems. Attaches documents to charts such as laboratory and special examination reports, and dismantles charts for Health Records upon patient discharge.
• Transcribe physicians’ orders according to established procedures and performs the necessary follow up action.
• Schedule, book, and coordinate patient/resident/client appointments by receiving appointment requests, making/adjusting arrangements as directed, and notifying required personnel. Maintain appointment diaries by arranging and confirming appointments.
• Arrange transportation for patients/residents/clients as required for discharge, transfer, appointments and/or outings. Provide messenger/escort services by methods such as obtaining rush supplies/pharmaceuticals/lab specimens and delivering patient/resident/client mail.
• Receive, record, and transmit test results/medical information to physicians, nursing staff and other personnel as necessary and in accordance with established procedures.
• Perform related clerical duties such as data entry, word-processing documents, setting up and maintaining various filing systems, compiling, preparing and maintaining statistics such as daily census, producing reports, delivering and picking up items, and maintaining departmental levels of stationery and equipment maintenance.

What you bring

Qualifications

• Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year’s recent, related experience or an equivalent combination of education, training and experience.

You will also have

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to keyboard 45 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Ability to utilize a variety of computer software applications.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $27.96 - $29.64/hour

Location: 2745 Lougheed Highway, Coquitlam BC, V3C 4J2
Applications will be accepted until position is filled.
Hours of Work: Monday – Friday, 0800 - 1600
Requisition # 152094E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca    

Please note the internal job posting will no longer be accessible after the expiry date of September 20, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.