Installation Technician BCEHS

BC Emergency Health Services

Delta, BC

In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position.

Reporting to the Telecommunications Team Lead, the Installation Technician is primarily responsible for the installation/removal of telecommunication equipment in BCEHS vehicles, as well as 1st and 2nd level incident management and technical support of telecommunications and related technical equipment. The Technician must develop and maintain an in-depth knowledge of the installation of BCEHS’ radio and telecommunication infrastructure in vehicles including VHF/UHF/Trunked radio systems and data transmission equipment as well as their integration with other applications and all interfaces to external systems.

This position may be required to travel for extended periods in performance of duties including flying in helicopters to various mountain-top repeater sites as required. The Installation Technicians scheduled for on on-call work and after hour support. This position requires employees to successfully obtain and maintain security clearance in order to access external stakeholder worksites and data.

What you’ll do

• Assembles, programs, prepares and configures telecommunications equipment for installation in vehicles. Installs and commissions telecommunications equipment in vehicles.
• Assists other Telecomm Technicians in the installation/repair and maintenance of equipment in stations, dispatch, and at radio repeater sites.
• Provides 1st and 2nd level incident management and technical support of telecommunications and related technical equipment. Refers problems as required.
• Coordinates any repairs and maintenance to existing telecommunications equipment in vehicles, stations, and dispatch.
• Reviews the work of contractors on the installation, repair and/or maintenance of telecommunications equipment and certifies contractor work for release for payment.
• Provides technical support for radio network products (e.g. Cisco routers, dispatch radio consoles, radio over IP equipment, portable and mobile radios, pagers, etc.) and for telephony systems within BCEHS Dispatch centres.
• Monitors incident tracking system with respect to radio/telephony issues; identifies and categorizes alerts into bugs or enhancements; prioritizes and investigates; works with other Technicians to identify specific internal or external processes and options for resolution; analyses and documents problems details; compiles incident assessments on functional problems or recurring issues for maintenance scheduling; provides 1st and 2nd level integration support to help desk; supports help desk staff with problems and issues.
• Analyses inquiries from radio contractors and users regarding radio installation/trouble-shooting, radio network performance,; assists in analyses of business requirements for telephone/radio problems, issues, changes or enhancements
• Assists in providing recommendations to resolve recurring operational issues; identifies and recommends revisions to procedures or issues/ options for consideration in the negotiation of service level agreements.
• Performs the role of single point of contact for radio installation and equipment maintenance; performs repairs to telecommunications equipment;; updates on an ongoing basis to reflect current status; compiles all component(s) for input into the integrated BCEHS telecommunications maintenance plans.
• Represents Telecomm Operations on project teams; ensures operational requirements are clearly understood; works with development team/ contractors to resolve issues and provide input to test plans; provides telecommunications system and process expertise; analyses and provides input on internal knowledge transition plans and risks.
• Installs/programs a variety of telecommunications equipment and related software including integration into a variety of BCEHS proprietary programs/equipment.
• Physically maneuvers and lifts various equipment up to 40-50 kilograms
• Performs other related duties as assigned.

What you bring

Qualifications

• Grade 12, graduation from a recognized two year computer systems technology diploma program plus two years’ recent, related experience or an equivalent combination of education, training and experience.
• Valid BC Class 5 Driver’s license is required.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Ability to type.
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to carry out the duties of the position
• Ability to organize work
• Ability to operate related equipment

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $35.27 / Hour
Location: 8100 Nordel Way, Delta, BC V4C 4X3
Closing date: Open Until Filled
Hours of Work: 07:20-16:10 (Monday to Thursday)
Requisition # 140477E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of February 16, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.