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It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.
Indigenous Patient Navigator, BCEHS
Pursuant to section 42 (3) of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. Please self-identify in your cover letter/resume.
The Indigenous Patient Navigator (IPN) supports integration with existing navigational and advocacy support currently provided by community and regional health authority partners and supports Indigenous communities and organizations to improve access to appropriate care. The IPN acts as a resource for both Indigenous clients and healthcare providers to ensure the provision of care is culturally safe and client-centered and supports the improvement and performance of health care services through the promotion of cultural safety and cultural humility training and education for staff and employees of PHSA. The IPN facilitates relationship building between Indigenous communities, PHSA programs and services and community sites/clinics within the region. The Indigenous Patient Navigator provides support and advocacy for clients by facilitating and coordinating access to health care services, addressing cultural/spiritual needs, and networking with Indigenous and non-Indigenous health system and community partners.
What you’ll do
- Provides consultative and navigational services to patients referred to PHSA programs and services by supporting cultural interpretation and/or health literacy translation services and by supporting culturally-competent and safe practice (e.g., access, system barriers, and navigation challenges). Supports patients in communications with physicians, nurses, and other frontline care staff.
- Supports access and coordination of services for patients within the designated region. As required, coordinates client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
- Provides client support services within the hospital care system/community by initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care. Supports clients, as requested in the assigned service area, to understand, access, and navigate health care services.
- Advocates for the needs of patients within the health care system and liaises with other community and regional health organizations and promotes and works to strengthen collaboration with regional health authorities to improve patient care.
- Provides support and acts as a resource, as required, for healthcare providers and other staff members, regarding the provision of culturally safe care. Coordinates client/family spiritual care requests and/or access to sacred spaces within the healthcare system to support Indigenous beliefs and practices.
- Supports connection to community services such as Indigenous translators and arranges the language and cultural translation services where necessary.
- Maintains and updates appropriate documentation and records related to the needs of Indigenous patients in the health care system. Develops and maintains a regional inventory of care related programs and services for clients.
- Supports the development of regional strategies to improve care for Indigenous patients by engaging Indigenous communities, organizations and other health system partners within the region, and works in partnership with the Metis Nation of BC, BC Association of Aboriginal Centre, and the First Nation Health Authority as appropriate.
- Provides a link between Indigenous communities and PHSA healthcare providers and supports Indigenous peoples’ understanding of the provincial healthcare system, the First Nations Health Authority, and federal healthcare systems where applicable.
- Provides information to Indigenous clients, families, communities and organizations within the designated region and provides outreach support to Indigenous communities and organizations to better understand health needs and improve access to PHSA services.
- Supports PHSA in improving relationships with Indigenous communities and organizations within the region.
- Assists in addressing culturally unsafe care with clients and staff.
What you bring
- A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years’ recent related experience working in Indigenous healthcare.
- Demonstrated knowledge and experience working with Indigenous (First Nations, Metis and Inuit) communities and organizations.
- Extensive knowledge of Indigenous peoples’ demographics, languages, cultures, customs and traditions.
- Experience or knowledge of the health care system and community based resources within the region.
- Demonstrated knowledge, understanding and application of cultural safety and competency within healthcare.
- Demonstrated understanding of Canadian colonization, Indigenous specific racism and its impact on the current health and wellness of Indigenous peoples.
- Strong verbal and written communication skills.
- Ability to work effectively within a multi-disciplinary team.
- Ability to use sound professional judgment, empathy, compassion and integrity.
- Ability to prioritize workload, keep accurate records and write reports as necessary.
- Ability to adapt as the Indigenous care program evolves.
- Ability to work independently and utilize strong time management skills to meet deadlines and accomplish objectives.
- Lived experience with Indigenous populations is an asset.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job Type: Regular Full-Time
Location: Flexible within Vancouver Island
Hours of Work: 08:30 - 16:30 Monday-Friday
Salary: $61,718.00 - $77,148.00 The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.
Requisition #: 137846E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
BC Emergency Services or BCEHS (www.bcehs.ca) provides out-of-hospital emergency care services and inter-facility patient transfers throughout BC and oversees the BC Ambulance Service and the BC Patient Transfer Network. BCEHS is supported by the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.