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Coordinator, Synoptic Reporting Software, Royal Columbian Hospital

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Lower Mainland Laboratories is a service of the Provincial Health Services Authority (PHSA), responsible for providing public laboratory services throughout the Lower Mainland of British Columbia. Hospital-based laboratories in Vancouver Coastal Health, Fraser Health, Providence Health Care and PHSA provide both inpatient and outpatient laboratory services.  These specialty laboratories provide a variety of reference and specialized testing.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British ColumbiansPHSA embodies values that reflect a commitment to excellence. These include: Patients first • Best value • Results matter • Excellence through knowledge • Open to possibilities.

Coordinator, Synoptic Reporting Software, Royal Columbian Hospital

Reference # 77210

Regular, Full Time

New Westminster, BC

The Synoptic Reporting Software Coordinator is responsible for managing and coordinating the Synoptic Reporting Software by liaising and working with; pathologist steering committee, Health Authority representatives, and provincial contacts. The role is responsible to; create new and revised templates, act as a primary contact for users, coordinate training for new pathologists and impacted staff, and to manage the provincial Central Data Repository.

Duties and Accountabilities:

  • Functions as the primary author for Synoptic Reporting template creation and revision by receiving submitted template checklists and using Agile Author software to create, update and revise.
  • Coordinates the annual and extraordinary College of American Pathologists (CAP) template releases, including new and revised templates, which involves coordinating the pathologist health authority lead for Synoptics and review by the pathologist steering committee to determine whether changes are required to existing templates. Determines Health Authority resources required within established timelines and coordinates with staff for the completion of work. Updates the CAP checklist change request spreadsheet. Receives approval from Pathologists and carries out testing and deployment.
  • Coordinates requests for non-CAP templates, by working with the requesting pathologists to ensure approval and sends to the Health Authorities for feedback. Once approved, coordinates the creation, testing and implementation, and determining resources required.
  • Maintains the BC Synoptic cKey assignment coordination, communication and management through spreadsheet control which generates an automatic number to be used and is referenced in the Synoptic Reporting Software.
  • Acts as the primary contact for users who are experiencing software issues such as error messages, template launch failure and performance issues, and facilitates the resolution. Views and reports event logs and liaises with the Synoptic Reporting Software vendor(s) as required. Communicates system down time and restoration to end users.


Education, Experience and Training

  • A level of education, training and experience equivalent to a diploma in; Information Technology, Computer Science or related field supplemented with courses in communications and/or customer service.
  • Three (3) years recent, related experience in the coordination, implementation, and maintenance of laboratory information systems including computer expertise and knowledge of networks and software applications such as; LIS, Synoptic, Voice Recognition.

Skills and Abilities

  • Comprehensive knowledge of, and related experience with, laboratory information systems.
  • Demonstrated ability to function as a team member, leader, and facilitator.
  • Demonstrated ability to meet deadlines and work under pressure in a constantly changing environment.
  • Demonstrated ability to coach and deal with others effectively in a supportive and positive manner.
  • Demonstrated ability to organize and prioritize workload.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Ability to keep abreast of new developments in information technology.
  • Ability to operate related equipment including an understanding of related LIS systems.
  • Physical ability to perform the duties of the position.
  • Demonstrated project management skills.
  • Demonstrated customer service skills.

We invite you to apply by clicking on the “Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.

Applications will be accepted until this position has been filled.

For more information on all that the PHSA has to offer, please visit:

For more information on the Lower Mainland Laboratories please visit:

The PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

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