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Advisor, Indigenous Patient and Family Engagement - BC Women’s Hospital & Health Centre - NICU

Advisor, Indigenous Patient and Family Engagement

BC Women’s Hospital & Health Centre - Neonatal Intensive Care Unit




The Advisor, Indigenous Patient and Family Engagement (IPFE) reports to the assigned Senior Director or Program Manager is responsible for developing, evaluating and sustaining engagement partnerships and opportunities between Indigenous patients, their families and/or supports, and healthcare providers and staff of the assigned program. The role builds awareness of Indigenous perspectives, bringing a lens of Indigenous cultural safety, diversity, equity and inclusion to the identification, exploration, education and resolution of identified areas for improvement.  


 What you’ll do:

  • Maintain a specific focus towards understanding and supporting Indigenous families’ unique healthcare experiences of the assigned specialized C&W area.
  • Build sustainable relationships with past and present Indigenous families in the program and advise program and applicable leadership on how to support the growth of patient, parent, family supporter/community networks in consultation with the patient experience teams and stakeholders.
  • Provide proactive, holistic opportunities for Indigenous patients, parents, family/supporters to share their experiences and wisdom with the healthcare team for improved services and related initiatives. Develop relationships based in respect, reciprocity and collaboration.
  • Identify potential Indigenous patient and family concerns arising from existing systems/practices to program medical and administrative leadership, and collaborate to reach acceptable resolutions. Use feedback from families to identify and inform service improvement opportunities.
  • Refer families to the Indigenous Patient Navigator Service as appropriate.
  • Participate and contribute to the evaluation of engagement partnerships and opportunities between Indigenous patients and/or their families and healthcare providers and staff of the assigned program.
  • Participate in the development of culturally relevant information and educational materials developed for families, staff and providers.   
  • Support Indigenous families with new volunteer initiatives in the programs and collaborate with initiative leadership to support new volunteer opportunities, including opportunities to bring Indigenous worldviews into the program’s healthcare setting.


What you bring


***Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry.



  • Comprehensive knowledge of Indigenous Peoples history, cultures, communities, an understanding of the harms of colonization,  systemic racism, social determinants of health, Indigenous health policy and familiarity with the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), and the Truth and Reconciliation Commission of Canada (TRC) calls to action.
  • Understanding and appreciation of Indigenous worldviews, holistic perspectives of health and traditional wellness practices.
  • A level of education, training and experience equivalent to high school graduation combined with related courses and 5 years of related experience.
  • Lived experience or knowledge of health care, communities and experience as a patient or parent, or family member and/or supporter of a child of a healthcare program.

Skills and Knowledge

  • Work collaboratively and communicate effectively within an inter-professional care team that includes patients, parents and their families, other staff members, and members of the community.
  • Share knowledge and experiences to diverse groups of health care professionals; exercise discretion; fosters trust for patients, families, and health care professionals. 
  • Be self-directed, strategic, collaborative, flexible, organized and highly motivated and visionary.
  • Operate related equipment and applicable software. 


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Regular, Full-Time Opportunities 

Salary Range: $61,718 - $88,720 / year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Location: 4500 Oak St, Vancouver, BC V6H 3N1

Applications will be accepted until position is filled

Hours of Work: Monday to Friday; 08:30-16:30

Requisition Number #128780E 


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



***For details about this role, relocation assistance eligibility,  please contact Kelly Hull, Talent Acquisition Advisor for more details:***



What we do


BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.


BCW is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of June 24, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day