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Advisor, Indigenous Patient and Family Engagement, C&W - BC Children's Hospital & Sunny Hill Heath Centre

Advisor, Indigenous Patient and Family Engagement, C&W

BC Children's Hospital & Sunny Hill Heath Centre

Vancouver, BC


The Advisor, Indigenous Patient and Family Engagement (IPFE) reports to the assigned Senior Director or Program Manager is responsible for developing, evaluating and sustaining engagement partnerships and opportunities between Indigenous patients, their families and/or supports, and healthcare providers and staff of the assigned program. The role builds awareness of Indigenous perspectives, bringing a lens of Indigenous cultural safety, diversity, equity and inclusion to the identification, exploration, education and resolution of identified areas for improvement.  


 What you’ll do:

  • Maintain a specific focus towards understanding and supporting Indigenous families’ unique healthcare experiences of the assigned specialized C&W area.
  • Build sustainable relationships with past and present Indigenous families in the program and advise program and applicable leadership on how to support the growth of patient, parent, family supporter/community networks in consultation with the patient experience teams and stakeholders.
  • Provide proactive, holistic opportunities for Indigenous patients, parents, family/supporters to share their experiences and wisdom with the healthcare team for improved services and related initiatives. Develop relationships based in respect, reciprocity and collaboration.
  • Identify potential Indigenous patient and family concerns arising from existing systems/practices to program medical and administrative leadership, and collaborate to reach acceptable resolutions. Use feedback from families to identify and inform service improvement opportunities.
  • Refer families to the Indigenous Patient Navigator Service as appropriate.
  • Participate and contribute to the evaluation of engagement partnerships and opportunities between Indigenous patients and/or their families and healthcare providers and staff of the assigned program.
  • Participate in the development of culturally relevant information and educational materials developed for families, staff and providers.   
  • Support Indigenous families with new volunteer initiatives in the programs and collaborate with initiative leadership to support new volunteer opportunities, including opportunities to bring Indigenous worldviews into the program’s healthcare setting.


What you bring


***Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Aboriginal Ancestry.




  • Comprehensive knowledge of Indigenous Peoples history, cultures, communities, an understanding of the harms of colonization,  systemic racism, social determinants of health, Indigenous health policy and familiarity with the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), and the Truth and Reconciliation Commission of Canada (TRC) calls to action.
  • Understanding and appreciation of Indigenous worldviews, holistic perspectives of health and traditional wellness practices.
  • A level of education, training and experience equivalent to high school graduation combined with related courses
  • Five (5) years of related experience.
  • Lived experience or knowledge of health care, communities and experience as a patient or parent, or family member and/or supporter of a child of a healthcare program.


Skills & Knowledge

  • Work collaboratively and communicate effectively within an inter-professional care team that includes patients, parents and their families, other staff members, and members of the community.
  • Share knowledge and experiences to diverse groups of health care professionals; exercise discretion; fosters trust for patients, families, and health care professionals. 
  • Be self-directed, strategic, collaborative, flexible, organized and highly motivated and visionary.
  • Operate related equipment and applicable software.
  • Commit to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.). 


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Regular, Full-Time
Salary Range: $61,718.00 - $88,720.00/ Year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.
Location: 4500 Oak St, Vancouver BC V6H 3N1
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 08:30-16:30
Requisition Number # 136509E


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



What we do


BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.


Sunny Hill Health Centre for Children (SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.


BCCH & SHHC is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA, BCCH and SHHC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of November 29, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day