Booking Clerk, Centre for Pelvic Pain and Endometriosis - BC Women’s Hospital & Health Centre

Booking Clerk, Centre for Pelvic Pain and Endometriosis

BC Women’s Hospital & Health Centre

Vancouver, BC 

The Booking Clerk, Centre for Pelvic Pain and Endometriosis performs a variety of clerical and patient related activities, including scheduling and booking of surgical dates and procedural sedation subject to the review and approval of the nursing triage team of the applicable site; processing of referrals; scheduling and booking patient appointments and follow-up appointments as required; performing reception and admitting duties; and maintaining databases, records and other patient information. Provides clerical functions such as faxing, photocopying, and types a variety of materials by utilizing various computerized word processing and spreadsheet software programs and templates and assembles and maintains patient charts and patient surgical packages by compiling, verifying, and sending patient and pre-operative information in accordance with established guidelines and procedures. Answers the phone and responds to routine messages or forwards callers to appropriate personnel. Maintains departmental equipment, supplies and filing systems.

What you’ll do

• Utilizing a computerized scheduling system to assist the O.R. Booking Clerks and nursing triage team with preparing and maintaining O.R. slates for the CPP Clinic at the applicable sites by obtaining patient information such as patient name, type of surgery, and attending physician; scheduling and booking surgical dates and procedural sedation in accordance with established guidelines and procedures and subject to the review and approval of the nursing triage team; and sending patient and booking information to the O.R. Booking Clerks at the applicable site to enter into the computerized O.R. slate software system to generate electronic O.R. slates.
• Adjusts bookings in accordance with patient and departmental requirements and under the direction of the nursing triage team and/or physician. Notifies patient, physician, and appropriate areas regarding the surgery time and any adjustments, informs the patient with the non-clinical surgical information such as date, time, and location, and places appointment reminder calls to patients/families.
• Performs referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedules new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators. Schedules and books patient appointments and follow-up appointments with the attending physician as required.
• Performs receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
• Assembles and maintains patient charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephones physicians’ offices or hospitals to request patient information/documentation to ensure accuracy of records and charts.

What you bring

Qualifications

• Grade 12, plus two (2) years’ recent related experience or an equivalent combination of education, training, and experience.

Skills and Knowledge

• Ability to keyboard 45 w.p.m.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-time Opportunity (until November 27, 2024)

Salary Range: $26.06

Applications will be accepted until position is filled.

Location: 4500 Oak Street, Vancouver, V6H 2N9

Hours of work: Monday to Friday; 0800-1600

Requisition #: 155733E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCW is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of November 22, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.