Skip to main content

More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Business Analyst and Project Support LMI Labs

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Director, Project Control & Implementation leads the analysis and documentation of business requirements to support Lower Mainland Laboratory projects. Works in close collaboration with other stakeholders to develop business systems enhancements, business solutions, and processes. Functions as a Subject Matter Expert (SME) to project teams through performing gap analysis of business systems and business process mapping including the identification of linkages to other business systems. Provides key contributions to the development of business solutions to ensure that business processes and/or project deliverables are consistent, accurate, and timely. Participates in and contributes to strategic planning. Develops project plans for the design, development, and implementation of new business processes, and supports the transition from current systems, practices and processes to an integrated system, common practices, and standardized processes with current or improved functionality.


What you’ll do 


  • Ensures key results are achieved in accordance with project plans by analyzing current systems and processes, generating ideas and formulating recommendations/options, and supporting members of the project teams in reaching decisions that are within project scope and timelines.
  • Implements or contributes to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle. Supports the Director, Project Control & Implementation by providing regular updates on the progress as well as any areas of risk associated with the completion of the projects both within the project scopes and the timeline.
  • Reviews, analyzes and defines current/future state processes and contributes to the development of specifications and testing for all identified development, modifications, and installations.
  • Develops and maintains various business processes, policies and procedures as well as reference documentation such as process flow charts, guidelines and instructions, and other reference materials.


What you bring


A level of education, training and experience equivalent to a Bachelor's degree in Business Administration or Health Information Management, or a related discipline, plus a minimum of five (5) years recent related experience which includes project planning, analysis and implementation. Public Service and Health Sector experience and knowledge an asset.

Demonstrated ability to carry out business process mapping and fit gap analysis. Excellent interpersonal, oral, and written communication skills with the ability manage multiple interactions with multiple groups while working on multiple issues at the same time. Superior analytical, problem-solving and system analysis skills. Proven ability to plan and execute projects with stringent timelines. Ability to work effectively as part of a team.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular, Full-Time
3rd Floor, 1867 West Broadway, Vancouver
Closing date: 
Until Filled
Hours of Work: 
08:00-16:00 Monday-Friday
Requisition #: 


What we do


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.