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Business Analyst, Cardiac Registry

Business Analyst, Cardiac Registry


PHSA Corporate

Vancouver, BC


The Business Analyst, Cardiac Registry leads and directs the business of Cardiac Services BC Support Services in the day to day operations of the Cardiac Registry. The Business Analyst provides knowledge to multiple stakeholders in cardiac care across six health authorities in BC ensuring compliance to guidelines, controls, policies, and procedures. This position drives the communication, diagnosis, and resolution management process between Registry users, IT operations personnel, and Cardiac Biostaticians. The position requires the individual to develop and maintain customer relationships and satisfaction while identifying areas for improvements providing clients with reports and updates on findings. This position deals with highly confidential patient information and the individual must be highly competent in appropriately receiving, distributing, and delivering information to the correct mediums. The business analyst will also be involved in projects and initiatives under the direction of the Provincial Director of Data Services, Evaluation, and Research.

What you’ll do

  • Manages the tracking and documentation of registry problems/defects for system and user access issues and is responsible for organizing the priority and completion of registry user requests.
  • Contributes to the design, development and implementation of operating parameters, changes, and policies and procedures in the registry and documents these changes.
  • Recommends process improvements for the registry and works with registry team members to evaluate alternative procedural and systematic solutions which most effectively meet needs while maintaining acceptable business standards.
  • Initiates routine maintenance checks on registry and puts in to action processes for problem/change management, liaising between Cardiac Services BC and external stakeholders.
  • Develops and builds the CSBC web platform using Microsoft Content Management Software by designing and creating web content, planning site blueprint, identifying and approving creative elements, performing testing and making any necessary adjustments.


What you bring


  • A level of education, training and experience equivalent to a Bachelor’s degree in Health Information Science or related field supplemented by training and/or experience with quality assurance as it relates to data management plus a minimum of three (3) years work experience as an Information Management/Information Technology professional and with expert knowledge in desktop technologies and strategies including technology design, implementation equipment and support functions related to .NET, SQL Server, PNG, VPNs and general networking.
  • Demonstrates analytical skills including the ability to comprehend complex issues and related data/information and present information in concise meaningful ways. Ability to use on-line computer applications and microcomputer based systems, including spreadsheets, word-processing, and various forms of electronic media. Explain complicated technical issues in non-technical terms using excellent verbal and written communication skills. Customer focused with the ability to facilitate and encourage co-operation between diverse operational groups and skill sets. Candidate works well under pressure and multi-tasks without direct supervision.


Skills & Knowledge

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Regular, Full-time
Salary Range:
$61,718 - $88,720 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1333 W Broadway, Vancouver, BC V6H 1G9
Closing date:
Open Until Filled
Hours of Work:
0900-1700 (Monday to Friday)
Requisition #


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.