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More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Business Analyst, Clinical Systems and Transformation (CST)

** Full vaccination against COVID-19 is a condition of employment with PHSA effective October 26, 2021.


You are a skilled systems professional who dives deep into processes, data, and analysis, and resurfaces with solid intel to share with senior leaders, team members, and stakeholders. You are passionate about the role of information systems in guiding change through evidence-based practices, and are articulate in sharing your knowledge through reports and presentations. The opportunity to be part of a strong team and impact the delivery of health care presents an exciting challenge to you – consider joining the Provincial Health Services Authority (PHSA) and supporting health care delivery in BC!


The Clinical & Systems Transformation (CST) is a multi-year project designed to improve the safety, quality and consistency of patient care. CST will establish common clinical and process standards, including workflows, order sets, clinical guidelines, integrated plans of care and a common electronic health record for the participating health organizations. This transformation will be supported by the implementation of a common clinical information system, called CST Cerner, which will replace multiple aging existing systems.


What you’ll do



The Business Analyst is an integral member of the CST team, and provides guidance to senior staff through an indepth knowledge of the health system and/or information systems. The CST system is a large-scale, transformation project which is a top priority for PHSA along with Vancouver Coastal Health and Providence Health Care, and the Business Analyst will collaborate across the three health organizations, while being a key player within the large, dynamic project group. Through a variety of activities, such as documentation, analysis, information gathering, assessments, the team will effect change on the greater health system in BC. High-level tasks include:

  • Document and analyze processes, gather requirements, perform best practice reviews, gather data to support, prioritize and align business case development and requests, and perfors current state assessments and gap analysis on initiatives.
  • Liaises with a broad spectrum of clinical, IT and business stakeholders and leaders to help design a solution that meets the clinical and business requirements, and to understand project structures, policies, workflows, requirements and operations to identify, model and document business, process, and data requirements.
  • Advise on project risks, identifying risk mitigation strategies and opportunities; monitor risk throughout the life cycle of the project.
  • Recommend solutions to achieve goals and outcomes.
  • Support testing; the development of implementation materials; and process definition and design.
  • Translate technical issues and architectural complexities in a manner that assists project stakeholders in understanding issues more clearly.
  • Work with project stakeholders to test and validate requirements and analysis models by various methods such as design and validation sessions, reviews, walkthroughs, etc. as appropriate.

What you bring


  • Bachelor’s Degree in Business Administration, Clinical Informatics or related discipline; post-graduate degree considered an asset.
  • 5+ years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience.


  • Superior analytical skills, documentation, workflows, including the ability to comprehend, analyze and resolve complex issues
  • Highly developed business/technical writing and verbal communication skills
  • Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools
  • Skilled in handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts
  • Good judgment and initiative, strong decision-making skills and ability to adapt to change
  • Advanced proficiency with database, spreadsheet and word processing software


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Temporary Full-Time (1 year with possibility of extension)
590 W 8th Ave, Vancouver, BC
Closing date: Open until position is filled
Hours of Work:
08:30 – 16:30
Requisition #


What we do


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.