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It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Business Analyst, Strategy and Operations - BC Transplant

Business Analyst, Strategy and Operations

BC Transplant

Vancouver, BC


What you’ll do


  • Develop and produce performance metrics and visualization tools to provide high quality analysis of key indicators, including budget, quality and safety, data standards.
  • Develop confidential and sensitive reports to inform strategic business planning and operations, program-level business reports, analytical dashboards, executive-level presentations and briefing documents for multiple internal and external partners.
  • Ensure internal, external and public reporting needs are met by gathering and negotiating reporting requirements from system partners, communicating requirements to technical resources and following up with end users regularly to ensure continuous quality improvement of BCT’s surveillance and reporting activities.
  • Analyze operational problems and recommend innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions.
  • Work in collaboration with program leaders and provincial partners to monitor program plans, contract performance, funding agreements, measure progress towards goals and objectives, and identify the key factors that account for any deviation from stated goals and objectives.
  • Identify issues with complex data, including data of confidential and/or sensitive nature, and take initiative in working out optimal solutions with appropriate partners to improve accuracy, timelines, coordination and other data issues while demonstrating tact and discretion in preparing, disclosing and handling information
  • Provide health planning, program development, and project management support for new initiatives and business cases. Provide leadership in the development of processes to analyze the functionality and effectiveness of program delivery and recommend improvements.
  • Keep up-to-date about new initiatives, developments, trends and best practice in evaluation and monitoring through literature reviews and contact with key partners from other organizations. Communicate information and make recommendations to program leaders.


What you bring




  • A level of education, training and experience equivalent to a Master’s degree in Business, Analytics, Health Informatics, Health Sciences, or related discipline plus a minimum of five (5) years of recent experience in complex data analysis, health evaluation, project/program management, preferably in a large, multi-site health care environment.


You will also have


  • Demonstrated ability to perform accurate advanced data manipulation, analysis, data visualization and information presentation using Microsoft Office suite, database, data visualization and statistical software.
  • Knowledge and experience in project management, strategic planning and project implementation.
  • Demonstrated ability to demonstrate tact and discretion in preparing, disclosing and handling information of a confidential and/or sensitive nature.
  • Strong verbal and written communication skills.
  • Demonstrated ability in preparing professional reports and presentation materials.
  • Ability to work under pressure and multi-task without supervision.
  • Ability to communicate complex and technical ideas in simple language.
  • Demonstrated ability to exercise good judgment and initiative.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Regular, Full-Time
Salary Range: $72,445 - $104,139/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 1770 7th Avenue, Vancouver BC, V6J 4Z9
Applications will be accepted until position is filled.
Hours of Work:
Monday – Friday, 0800 - 1600
Requisition #


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



What we do


BC Transplant (BCT) provides oversight for all aspects of organ donation and transplantation across BC.


BCT is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:


PHSA and BCT are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.



ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of September 15, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.