Business Support Analyst CST Various Areas Clinical and Systems Transformation

IMITs CST Cerner Operations

Vancouver, BC

Reporting to the designated Manager/Director, the Business Analyst is an integral member of the team providing guidance to senior staff to determine requirements for new health informatics initiatives, including performance measurement and reporting, and program development. Through knowledge of the health system, the Business Support Analyst documents and analyzes processes, gathers requirements, performs best practice reviews, gathers data to support, prioritize and align business case development and requests, and performs current state assessments and gap analysis on initiatives. The Business Support Analyst liaises with a broad spectrum of clinical, IT and business stakeholders and leaders to assist in translating technical issues into a single, shared and realistic vision.

What you’ll do

• Liaises with stakeholders to understand project structures, policies, workflows, requirements and operations to identify, model and document business, process, and data requirements
• Acts as an advisor to the team(s) by assessing project risks, identifying risk mitigation strategies and opportunities and monitoring risk throughout the life cycle of the project. Recommends solutions to achieve goals and outcomes.
• Supports testing; the development of implementation materials; and process definition and design.
• Translates technical issues and architectural complexities in a manner that assists project stakeholders in understanding issues more clearly.
• Works with project stakeholders to test and validate requirements and analysis models by various methods such as reviews, walkthroughs, etc. as appropriate. May assist in writing user acceptance test cases and liaise between project stakeholders and testing groups.
• May configure and build using the Cerner build tools. Develops and documents detailed application specifications. Validates specification documentation.
• Provides project management support to coordinate and monitor the project and key deliverables.
• Interacts with stakeholders at all levels, receives input, and prepares reports for all levels of governance and stakeholders.
• Performs other related duties as assigned.

Jira Analyst – Supporting CST go forward planning related to Jira workflows and design, along with supporting business processes on how Jira is being used. Working closely with CST partners and future sustainment leaders to design streamlined processes and tools to support both project and sustainment Cerner work.

What you bring

Qualifications

• Bachelor’s Degree in Business Administration, Clinical Informatics or related discipline, plus a minimum of five (5) years’ recent, related experience in health care or information management, or an equivalent combination of education, training and experience. Master’s degree preferred.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Superior analytical skills , documentation, workflows, including the ability to comprehend, analyze and resolve complex issues.
• Highly developed business writing and verbal communication skills with the ability to document work appropriately.
• Knowledge of project structures; business case development; documentation of workflows; health care setting and analytical tools.
• Demonstrable skills handling change requests, impacts, and tracking tasks, actions, risks, issues and impacts.
• Resourceful; well-organized; systematic analysis; strategic thinking; critical thinking; attention to detail; leadership and management skills.
• Technical writing experience is considered an asset.
• Knowledge of information technology applications and outcomes achieved through new platforms
• Demonstrated ability to exercise good judgment and initiative, deal with frequent changes; make decisions for a wide variety of complex business matters.
• Demonstrated ability to use database, spreadsheet and word processing software at an advanced level.
• Physical ability to perform the duties of the job.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time
Salary Range: $67,864 - $97,555 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1885 W Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 145053E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.