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Client Services Coordinator, Screening Programs, BC Cancer Agency, Vancouver

Client Services Coordinator, Screening Programs

BC Cancer Agency

Vancouver, BC



As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



Are you a highly organized person with strong administrative skills? The Client Services Coordinator is responsible for the day to day operations of the Screening Programs client support services including the provincial screening program call center. 



What you’ll do

  • Develop and manage client services processes for the screening programs by performing duties such as organizing work flow, determining priorities, and scheduling staff.
  • Resolve day-to-day issues including those related to client service issues, electronic data management, and document distribution in order to meet the needs and requirements of the various client service areas.
  • Supervise assigned clerical staff by performing duties such as hiring, training and evaluating staff, addressing performance issues and proceeding with disciplinary action as required. Identify training needs for clerical staff at screening centres. Coordinate computer and communication equipment installations and provide support including developing training modules and providing orientation and training sessions to effectively and efficiently deliver services to meet program needs. 
  • Conduct periodic site visits and audits of screening center program compliance with program policies and procedures.
  • Participate in the evaluation and update of existing policies and procedures and develops, maintain and implement new and revised procedures by performing duties such as drafting procedures for recommendation to Managers and communicating information to staff.
  • Provide regular reporting of various program quality management activities such as work area summary reports and site visit reports.
  • Coordinate and input the operation appointment schedules for screening services throughout the Province.  Coordinate customized computer scheduling formats for each of the screening centres, monitor centre requests for volume changes, implementing schedule changes and resolving problems.


What you bring

  • A level of education, training, and experience equivalent to a two year post-secondary program in a health discipline or health care administration and a minimum of four (4) years recent related experience in a clinical or business environment including two (2) years of supervisory experience in a union environment.
  • Demonstrated competence in Microsoft Office.
  • Strong written and verbal communication skills to prepare and present training, reports and recommendations to multidisciplinary audiences.
  • Demonstrated ability to organize and prioritize work.
  • Ability to work under time pressures to meet deadlines and handle interruptions and changing priorities.  
  • Willingness to travel.
  • Demonstrated ability to plan, analyze, implement and problem solve independently as well as the ability to work in the context of a team and participant centered environment.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.



Job Type: Regular Full-Time
686 West Broadway, Vancouver
Hours of Work:
08:30-16:30 (may be required to cover 08:00-16:00, 09:00-17:00 or 09:30-17:30)
Requisition #



What we do


BC Cancer is part of the Provincial Health Services Authority (PHSA). BC Cancer provides comprehensive cancer control for the people of British Columbia.


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.



ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of June 30, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


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