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Clinical Informatics Analyst CST

Vancouver, Canada

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We enable health services providers to become leaders in providing patient-centered health care, using enterprise standards and frameworks to deliver useful information and clinical tools reliably and consistently, anytime, anywhere. IMITS manages over 300 applications across business, clinical and research environments, serving over 50,000 front line, administrative and research staff to enable over 4.8 million patient encounters a year. As a successful candidate, you will deliver support to enable PHSA, Vancouver Coastal Health (VCH) and Providence Health Care (PHC) to become leaders in providing patient-centered health care. You have initiative, vision, independent thinking and creative problem solving abilities, as well as excellent communication skills.

  • Job Type: Full-Time, Part-Time,
    Temporary, Casual, Contractor
  • Job Level: Entry, Mid, Senior
  • Travel: Minimal

Success Profile

What does it take to be a successful in an IMITS role at PHSA? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Communicator
  • Creative
  • Focused
  • Problem Solver
  • Technologically Savvy


Information Management/Information Technology Services (IMITS) is a service of the Provincial Health Services Authority (PHSA) which plans, manages, and evaluates specialty and province-wide health care services across BC. IMITS boasts a complement of 800 full-time staff who provide tech support and services to 50,000+ staff across PHSA, Vancouver Coastal Health and Providence Health Care. PHSA embodies values that reflect a commitment to excellence. These include: Respect people, Be compassionate, Dare to innovate, Cultivate partnerships, Serve with purpose.


"We are fortunate to have an amazing team of intelligent, reliable and dedicated professionals. Our health care system depends on a number of systems and technologies to function correctly and efficiently, and your commitment to this organization does not go unnoticed. Thank you for the incredible contributions that you make - not only enable the health system today but to help transform the system for the future to improve patient and provider experiences."

Shannon Malovec Executive Vice President, Digital Health & Information Services

"I haven't been in any other workplace where the managers or teams have been so supportive of my development or pushing me to try new things."

John Panzo Business Analyst, Project Services

"No two days are the same. It's a lot of analysis, a lot of thinking. If you like to pull things apart and bring them back together and make it something better."

Shukri Ahmed Clinical Lead

Benefits and Perks

Benefits vary by job type and are confirmed in the interview and hiring process.

  • Healthcare

    Extended health and dental benefits

  • Health and wellness programs

    Discounts to 350 BC-wide recreational programs

  • Retirement Plans

    Enrollment in defined benefit Municipal Pension Plan

  • Professional Development

    The opportunity to grow and advance your skill set in a large scale environment

  • Work/Life Balance

    We encourage "You" Time For Activities that inspire and motivate

  • Collaboration

    Work with individuals bringing expertise from a variety of backgrounds

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Clinical Informatics Analyst CST

Vancouver, Canada

Clinical Informatics Analyst CST


PHSA Corporate

Vancouver, BC


Reporting to the Clinical Informatics Director, CST, the Clinical Informatics Analyst provides a key role in operationalizing CST goals, drivers and key clinical priorities both at enterprise level and at program/specialty level. As part of the Clinical Informatics team, Clinical Informatics Analyst leads CST strategies and plans related to clinical systems implementation and ongoing optimization at the site level and develops business plans. The Clinical Informatics Analyst identifies and articulates gaps between current and future state clinical business processes and leads ongoing review and revision of clinical content within clinical applications to reflect best practice. Consulting with a variety of stakeholders, the Clinical Informatics Analyst collects requirements, facilitates the analysis, and ensures validation through design & build and integration into clinical workflows at site level. Continuous quality improvement and patient safety is inherent in all aspects of this position. The Clinical Informatics Analyst participates in program evaluation and quality improvement for clinical information systems including gathering and analyzing utilization patterns, statistics, PSLS reports and change requests. The Clinical Informatics Analyst provides project management and supports for all phases of assigned clinical systems development and implementation projects and also provides guidance to assigned team members.

What you’ll do

  • Applies appropriate methods to identify requirements to meet the full range of stakeholders’ information needs including performing benefits analysis, workflow and business analysis; using formal data gathering techniques and analyzing and implementing appropriate information systems. This includes identifying system deficiencies and ways of improving business efficiency functions through project deliverables.
  • Applies knowledge of basic clinical concepts, clinical care processes, technologies and workflow methods for purposes of analysis, design, development and implementation of clinical information systems and applications.
  • Determines appropriate data sources and gaps in data sources in relation to identified business needs.
  • Demonstrates knowledge of how people, resources and information flow through the health system.
  • Identifies and frames information questions in collaboration with stakeholders to meet their needs and uses audience-appropriate communication and language to present information and convey concepts.
  • Provides system support to users during the development, implementation and optimization phases by performing duties such as troubleshooting clinical system software problems, investigating alternative solutions, and providing end user support during implementation and post go-live as assigned.
  • Provides project and clinical/business direction and guidance to working groups/subject matter experts within HOs, through work analysis, to complete specific project tasks in a timely manner.
  • Works with clinicians, managers, physicians, clerical staff and others to identify opportunities for improvement in information management by acting as a key liaison between system users and vendors to improve access to information to meet departmental and organizational business objectives.
  • Proposes future state solutions enhancements, new or redesign of business processes/workflows in collaboration with and input from key stakeholders/end users to achieve desired clinical transformation and/or to improve clinical outcomes.
  • Leads workshops and/or sessions targeted at review and validation of system design by end users and/or review of future state workflows at site level and makes recommendations
  • Leads and supports localization strategies at site level
  • Keeps abreast of developments in Clinical information solutions and clinical informatics.
  • Provides leadership in specific knowledge of specialty informatics solutions (perioperative, med. surg., ambulatory, community) and functions (clinical documentation, order entry, eMAR and closed medication loop).
  • Coordinates, collects, and analyzes project information pertaining to scope, deliverables, issue tracking and resolution, benefits analysis and return on investment opportunities.
  • Develops business plans and establishes detailed project charters, plans and objectives to outline timelines and project deliverables.
  • Executes project as per plan, monitoring progress and identifying variance to plan, including assessing risks and opportunities for improvement.
  • Tracks and reports on clinical project timelines related to specific clinical project deliverables, and ensure completion of clinical project deliverables, and updates status reports.
  • Performs other related duties as assigned.


What you bring


  • Bachelor’s degree in Nursing or in another health care related discipline plus five (5) years’ recent, related experience in a clinical setting. Master’s Degree in Nursing, Health Sciences, Health Administration or Health Informatics preferred. Valid BC driver’s license as local area travel requires the use of a personal vehicle for which mileage will be reimbursed.
  • Demonstrated ability to apply basic clinical concepts, clinical care processes, technologies and workflow methods for purposes of analysis, design, development, implementation and enhancements of clinical information systems and applications.
  • Keen understanding of the health care delivery, from a patient to clinician relationship, clinician to clinician relationship, and from health system operations perspective.
  • Knowledge of clinical policies, procedures and standards of care.
  • Expertise in the clinical utilization of clinical information systems.
  • Proven consistent ability to keep up with new technologies as they are introduced to the workplace.
  • Working knowledge of systems analysis and design techniques.
  • Effective interpersonal, verbal, and written communications skills.
  • Excellent presentation, interviewing, and facilitating skills.
  • Superior consulting skills.
  • Demonstrated problem-solving skills.
  • Ability to work independently.
  • Ability to organize workload and priorities.
  • Physical ability to perform the duties of the job.


Skills & Knowledge

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Regular, Full-time

Salary Range: $72,445 - $104,139 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
1333 W Broadway, Vancouver, BC V6H 1G9
Closing date:
Applications accepted until position is filled
Hours of Work:
0800-1600 (Monday to Friday)
Requisition #


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at  


Please note the internal job posting will no longer be accessible after the expiry date of August 29, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.


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