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Clinical Supervisor, Drug & Poison Information Centre - BC Centre for Disease Control

Clinical Supervisor, Drug & Poison Information Centre

BC Centre for Disease Control

Vancouver, BC



Reporting to the Operations Manager with a functional reporting relationship to the Medical Head, the Drug and Poison Information Centre (DPIC) Clinical Supervisor directs and supervises clinical service delivery of the Drug and Poison Information Centre. The Clinical Supervisor is accountable and responsible for ensuring the delivery of quality care through the provision of poison and drug information services. The Clinical Supervisor liaises with the BC Centre for Disease Control regarding the general operations of DPIC supervising designated staff, contributing to the hiring of new staff and overseeing training, and ensures ongoing improvement through quality initiatives and quality control management. The Clinical Supervisor liaises with designated educational institutions to coordinate educational commitments.

What you’ll do


  • Supervises designated clinical staff and service delivery by performing duties such as coordinating and prioritizing work       assignments, and responding to identified staff and/or service issues. Provides direction to the Program Coordinator on scheduling issues. Contributes to the evaluation of employee performance and provides input regarding related training, development, and orientation requirements. Provides training to staff, and academic teaching to undergraduate and post-graduate students.
  • Reviews, plans, organizes and directs on DPIC policies and procedures to meet the DPIC strategic mandate and participates in the development of evidence-based standards and protocols.
  • Acts as a liaison with the BCCDC on organizational quality initiatives, implementing approved DPIC initiatives and makes recommendations to improve current services.
  • Acts as a clinical resource for DPIC staff and other health care professionals; exercises professional judgment to advise and give direction on involved and complex drug and poison requests. Consults with DPIC medical consultants for additional guidance when required.
  • In collaboration with the Operations manager and Medical Head, reviews centre activities and statistical workload measures such as call volume and response times; identifies deficiencies and champions improvement measures. Works with DPIC team to identify and interpret key statistics and analytical data.


What you bring




  • Baccalaureate degree in Pharmaceutical Sciences. Successful completion of Hospital Pharmacy Residency Program in a complex clinicopharmacologic environment or drug and poison information, and a post-graduate Master of Pharmacy degree from an accredited university and four (4) years recent, related experience in hospital and/or community practice, or an equivalent combination of education, training and experience.
  • Licensing by the College of Pharmacists of British Columbia (Regulatory Body) - Good Standing.
  • Certification with the American Association of Poison Control Centres (AAPCC) or equivalent experience.


You will also have


  • Knowledge of evidence-based clinical practice.
  • Demonstrated ability to coach, mentor and supervise staff.
  • Demonstrated sound judgment.
  • Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
  • Demonstrated ability to communicate both orally and in writing.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Regular, Full-Time
Salary Range: 
$59.52 - $74.35 per hour. 

Location: 655 West 12th Avenue, Vancouver, BC V5Z 4R4
Applications will be accepted until position is filled.
Hours of Work: 
Monday – Sunday, Rotating schedule days, evenings, nights - 0700-1500, 0830-1630, 1300-2100, 1515-2315, 2300-0700
Requisition # 


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.




What we do


The BC Centre for Disease Control (BCCDC) is dedicated to preventing and controlling communicable diseases and promoting environmental health for the province of BC.


BCCDC is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:


PHSA and BCCDC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.



ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of September 15, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.