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More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Communications Officer

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



In accordance with the Mission, Vision and Values, and strategic directions of PHSA, the other BC Health Authorities (HAs) and the BC Ministry of Health, safety, including both patient and employee safety, is a priority and responsibility shared by everyone, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Recent training/experience related to Diversity, Equity and Inclusion and Cultural Safety is a strong asset for this role.



Reporting to the Director, Communications, BC Emergency Health Services, you are responsible for providing communications services and advice for BCEHS, our programs, services and achievements. Using an inclusive, equitable and anti-racist lens, you will: create news releases and story pitches, digital content, issue notes, key messages for interviews and prepare spokespeople for interviews. You will also provide expertise and guidance to program colleagues regarding writing, editing and producing consistent and quality communications materials. You will develop and maintain strong relationships with internal and external stakeholders; and develop communication and event plans. You will have a high level of comfort and experience with media, issues management and social media. In keeping with our culture of collaboration and teamwork, the Officer participates in the PHSA media on-call roster.



About our team


We are a valued team of communicators who – using an inclusive, equitable and anti-racist lens – are a driving force in supporting exceptional patient care and supporting our employees in this work. Our communications officers are integral to our organization. You will work alongside health care providers and research leaders known around the world for treatment, innovation and care. Being a trusted advisor regarding highly complex issues and projects will keep you busy.



About you


We are looking for a team member who will be:

  • A savvy member of a large, complex organization – skilled in working in a matrix environment, collaborative in building relationships, and smart in knowing how to prioritize competing interests and requests.
  • An energetic self-starter who takes initiative to creatively identify, plan and execute external and internal communication and engagement strategies, respond quickly to media requests and issues, and recommend effective messages, versus awaiting direction.
  • A compassionate, culturally safe and supportive “team player” who views their role as helping and enabling their colleagues’ success, as much as securing support for their own.
  • An effective storyteller who can put our best foot forward in identifying stories and managing issues.



What you'll do


  • Participate as a member of PHSA’s Communications team to ensure quality, consistency and collaborative delivery of content and issues management.
  • Liaise as needed with representatives from other Health Authorities, the Ministry of Health, municipal, provincial and federal agencies, healthcare companies, research institutions, universities, affiliated professional organizations and affiliated groups, and the general public to respond to requests for information.
  • Act as a contact for media enquiries for BCEHS; write and edit effective media releases, pitches and responses, act occasionally as a spokesperson for BCEHS, draft key messages and issue notes, and contribute to online and social media.
  • Identify and produce digital, video, website, intranet content.
  • Provide issues management support and media training of spokespeople.
  • Ensure overall quality, consistency and effectiveness of communication materials.
  • Support communications priorities and initiatives for other PHSA programs and services at other work sites, as needed.
  • Any other duties related to the role, as required.


What you bring


  • A level of education, training and experience equivalent to an undergraduate degree in a relevant discipline such as a Degree in Journalism, Public Relations or Communications, combined with at least five years of experience.
  • Proven writing skills.
  • Issues management experience.
  • Ability to write a communications plan.
  • The ability to handle highly confidential and sensitive issues with tact and diplomacy.
  • Experience in proactive public relations and identifying external and internal story opportunities.
  • Experience in social media, including content development, posting and distribution, and social media analytics.
  • Ability to deal with multiple tasks and deliver required results on deadline.
  • Experience with posting and maintaining web content.
  • Desire to foster and further a culture of diversity and inclusiveness.


Nice to have

  • Skills in graphic design and video production.



What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Temporary Full-Time until September 2023 (or return of incumbent)
1380 Burrard Street, Vancouver, BC  V6Z 2K2
Closing date:
Open until filled
Hours of Work: 
0830-1630, Monday-Friday
Requisition # 


What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


About BC Emergency Health Services


BC Emergency Health Services (BCEHS) is responsible for the delivery and governance of pre-hospital emergency medical care and inter-facility patient transfer services through the BC Ambulance Service and BC Patient Transfer Services. BCEHS is supported by the Provincial Health Services Authority (PHSA). For more information, please visit or follow us on Twitter @BC_EHS.​