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Community Liaison Nurse Indigenous Complex Care Coordination, Indigenous Health - BC Children’s & Women’s Hospital

Community Liaison Nurse Indigenous Complex Care Coordination, Indigenous Health

BC Children’s & Women’s Hospital

Vancouver, BC 


In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Acts as the primary communication link between BC Women’s, BC Children’s, and provincial and community programs on behalf of Indigenous Health program. In collaboration with other healthcare members and the family, plans for transfer of care and discharge planning of Indigenous patients from BC Women’s and BC Children’s to the community where the family resides.


The Indigenous Health Wellness Nurse acts as a resource for both Indigenous clients and healthcare providers to ensure the provision of care is culturally safe and client-centered and supports the improvement and performance of health care services through the promotion of cultural safety and cultural humility training and education for staff and employees of PHSA. The Indigenous Health Wellness Nurse facilitates relationship building between Indigenous communities, PHSA programs and services and community sites/clinics within the region. The Indigenous Health Wellness Nurse provides support and advocacy for clients by facilitating and coordinating access to health care services, addressing cultural/spiritual needs, and networking with Indigenous and non-Indigenous health system and community partners. 



What you’ll do


  • Visits Indigenous patients in BC Women’s and BC Children’s to validate demographic data, health and/or birth information and the need for complex care coordination and community services.
  • Provides complex care coordination for patients, ensuring the care plan with all necessary information is forwarded to appropriate community health centre/services/agencies, clarifies family expectations and acts as a patient advocate; participates in multidisciplinary team meetings regarding Indigenous Health, communicates with and obtains assistance from appropriate community agencies to ensure the best possible care for patients and families after discharge from hospital.
  • Communicates, when required with other health care professionals within the hospital setting, and in the patients community, e.g. physicians, nurses, lactation consultants, physiotherapist, FNHA Health Benefits administrator, community health nurse, family physician, etc., where needed mentoring through the phone via distance coordination the complex medical needs of the patients.
  • Acts in public relations and advocacy capacity to represent Indigenous Health to medical staff and other service providers, and to community agencies and their staff by maintaining up to date knowledge of Indigenous Health; provides consultation to staff for the purpose of enhancing knowledge of Indigenous cultures, contemporary social issues and health beliefs; provides information on social and health services available in the communities for Indigenous peoples; participates in committees that integrate Indigenous Health with hospital and community programs by providing input and addressing Indigenous Health.
  • Follows linkages to a variety of community programs, e.g. Community Health department (Infant, Child and Youth (ICY), Home Care, on and off reserve health providers, and other support services in order to facilitate plan of care for patient.
  • Understands and communicates to Indigenous families on how to contact the community health nurse, community breastfeeding clinics, the newborn hotline and parent/infant drop - in centres.
  • Communicates as required with hospital social work as well as Ministry of Child and Family Development (MCFD) to facilitate follow up care for complex patients.
  • Engages in on-going team planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving and conflict resolution.
  • Participates in education, research and special projects by collecting documented patient information.
  • Works in collaboration with the interdisciplinary team, attends meetings and in-services, reviews team policies and procedures, and provides input/recommendations to manager and/or other team members regarding efficiencies of processes/procedures in relation to work duties with a view to ensuring streamlined, effective woman and child centred practices for the Indigenous Complex Care Coordination team.
  • Performs other related duties as assigned.


What you bring


  • Current practicing registration with the British Columbia College of Nurses and Midwives (BCCNM).
  • Graduate of an approved School of Nursing plus two years recent, related experience in women and/or child centred practice or an equivalent combination of education and experience.
  • Current CPR and NRP certification.
  • Pursuant to Section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Aboriginal Ancestry.


You are able to:


  • Comprehensive knowledge of Indigenous history, cultures, communities, cultural interference, social determinants of health, and Indigenous health policy and direction.
  • Knowledge and understanding of services and philosophy of public health nursing.
  • Ability to know and assess the need for and initiate the use of community services.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to council the complex families.
  • Demonstrated ability to provide culturally sensitive nursing services to Indigenous populations.
  • Ability to work independently and as a member of a multi-disciplinary team.
  • Ability to prioritize and organize work.
  • Ability to operate related equipment.
  • Demonstrated computer skills
  • Ability to promote and facilitate change, in alignment with Paige’s Story (2015) and the Truth and Reconciliation Call to Action report (2015).
  • Physical ability to perform the duties of the position.
  • Commit to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • Demonstrate knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).


What we bring 


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.


  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.



Job Type: Regular, Full-Time 

Wage: $36.23 to $47.58 per hour

Location: 4500 Oak Street, Vancouver, BC, V6H 2N9

Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 08:30-16:30

Requisition # 143252E



As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021. 



What we do


BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.


BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCCH & BCW is part of the Provincial Health Services Authority (PHSA). 


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA, BCW and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.




ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of March 31, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.