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Coordinator, In-hospital Organ Donation - BC Transplant


Coordinator, In-hospital Organ Donation

BC Transplant 

Vancouver, BC

The In-Hospital Organ Donation Coordinator acts as on-site hospital resource for all aspects of organ donation and is responsible for implementation, within the hospital setting, of an effective donation program. This includes: facilitating the incorporation of the donation philosophy and process into end-of-life care within the hospital, ensuring the option of donation is offered appropriately to every BC resident, supporting families through the donation process by enabling them to make an informed decision and striving to provide a positive and meaningful donation experience, assisting the healthcare provider team in the management of the deceased donor, coordinating many aspects of the donation process including suitability assessment of organs for transplantations and facilitation of on-site surgical recovery of organs, providing donor family support following a donation case, supporting the work of the hospital’s Donation Committee, raising awareness of donation issues, and contributing to continuous quality improvement by collecting and reporting data, and providing on-going education to the hospital community.

The job involves three overall dimensions: clinical dimension, involving guiding the medical management of the deceased donor and detailed review and interpretation of relevant medical/social data; support dimension, involving empathic listening and response to a variety of people experiencing grief and related emotional trauma; and an educational and quality improvement dimension, primary role of the work of the In-hospital Organ Donation Coordinator. As an integral part of the organ procurement team, the In-hospital Organ Donation Coordinator participates in a 24-hour call rotation.


Scope and Complexity

Decisions made by this position impact the accuracy, reliability and acceptability of further processes within the BCT and the assigned hospital, affect the well-being of hospital staff, donor families and waitlisted transplant candidates, and affect the delivery of donation services to the assigned hospital and province-wide. On-going progress reviews are provided to both the BCT supervisor and the hospital liaison, with more extensive consultation with the BCT supervisor required to discuss issues that affect the feasibility and/or effectiveness of meeting the position's objectives.

Physically situated within the assigned hospital, the position possesses inherent challenges by virtue of being an external non-contract clinical placement within a healthcare facility. In conjunction with the Director, Organ Donation and the assigned hospital liaison, the In-hospital Coordinator develops and implements programs to facilitate implementation of the hospital's Organ Donation Program. Guided by relevant policies, protocols, standards of practice within the BCT and the assigned hospital, the In-hospital Coordinator is self-directed in the support and evaluation of hospital Donation Program goals and objectives.


The position requires compassionate, dedicated and professional leadership skills. As a representative of the BCT and the ‘face’ of organ donation within the hospital, the In-hospital Organ Donation Coordinator is required to establish effective working relationships within the multi-disciplinary hospital environment. This requires communication with peers and support-service providers at the BCT, and with hospital clients: donor families, critical care nursing and medicine, transplant surgery and anesthesia, providers of diagnostic services, committee members, and allied healthcare providers within the hospital setting. This communication consists of listening to others, exchanging and conveying information, clarifying information by asking and answering questions; influencing donation stakeholders to bring about a change in their actions or thoughts through persuasion by exchanging factual information; acting as a resource to the assigned hospital and consulting to clients within the assigned hospital by providing professional advice and formal instruction regarding best practice protocols and guidelines; reviewing cases and compiling, analyzing and presenting data for the purposes of education and quality improvement; and negotiating and facilitating consensus within the donation and transplantation stakeholder community.

What you’ll do

  • Provide donation case management by providing consultation, guidance and advice on practice issues to hospital staff including physicians, nurses, social workers and pastoral care staff, as the hospital resource on organ donation; acting as a clinical resource for the attending care team, following brain death, with regard to optimal maintenance of the potential donors to ensure maximization of organ potential; and ensuring documentation and fulfillment of legal, ethical and medical criteria for organ retrieval including brain death and consent for organ donation. Organize investigative screening procedures and diagnostic tests with laboratories, agencies and hospital departments; provide such information to transplant programs as to enable organ acceptance and allocation; arrange for on-site surgical organ recovery by maintaining communication links between donor care providers, and the recovery and transplant teams; and participate in de-briefings and case reviews, providing follow-up information to the attending healthcare staff regarding outcomes of the donation case.
  • Support families through the donation process by meeting with families of potential organ donors in the hospital setting for the purpose of providing them with information regarding organ donation and enabling them to make an informed donation consent decision; attending to the family’s need for support and information regarding the donation process; and providing follow-up support to the donor family, in accordance with the BCT Donor Family Support Program.
  • Provide ongoing education and contribute to quality improvement by delivering and evaluating training/education programs to staff in the assigned hospital in order to incorporate the donation process into the hospital’s end-of-life care and to establish and maintain a consistent standard of practice related to organ donation; acting as an organ donation awareness resource within the hospital community by providing information about the hospital’s Organ Donation Program; participating in de-briefings and case reviews, providing follow-up information to the attending healthcare staff regarding evaluation of the donor identification and referral processes; and contributing to research and quality improvement activities by collecting, analyzing and reporting data related to the hospital’s Organ Donation Program.
  • Participate in training and on-going professional development within the relevant areas of practice and train and monitor other team members as required.
  • Perform other related duties as assigned to support the mission, vision, and values of the BCT and the hospital’s Organ Donation Program.

What you bring

  • A level of education, training and experience equivalent to a Bachelors degree in a Health Sciences Program
  • Five (5) years of critical care or organ donation experience
  • Certification or equivalent experience in the education of public and health-care personnel.
  • Designation as a healthcare professional in the critical care setting (nursing, respiratory therapy, social work, Physician's Assistant, Nurse Practitioner) preferred.
  • Fluency in a language other than English an asset.

You will have:

  • Demonstrated skills in conflict resolution in the healthcare setting.
  • Demonstrated competence in the areas of program planning and implementation in a multi-disciplinary context.
  • Demonstrated ability to establish effective relationships with diverse stakeholders.
  • The ability to withstand regular periods of intense activity, including performing work requiring simultaneous processing of information with multiple interruptions, and periods of concentrated listening.
  • Demonstrated ability to stay calm, composed and focused under extremely emotional and tense conditions, to be empathic to the needs of families and healthcare professionals undergoing emotional trauma, sensitive to spiritual and cultural contexts of care, and interact effectively with individuals who are enduring personal trauma and grief.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time 

Wage: $86,398 - $124,197 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1770 W 7th Ave Suite 260, Vancouver, BC V6J 4Y6
Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 0800-1600
Requisition # 153022

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Transplant (BCT) provides oversight for all aspects of organ donation and transplantation across BC. BC Transplant Society is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BC Transplant Society are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of October 5, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.


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