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Director, Operations - BC Centre for Disease Control

Director, Operations, Public Health Response
BC Centre for Disease Control

Vancouver, BC


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

Reporting to the Chief Operating Officer, plans, directs and leads the operations and administration of the BC Centre’s for Disease Control (BCCDC) Public Health Response Service Line. The Public Health Response Service Line leads communicable disease control activities provincially and supports the response to emerging public health issues through disease and policy surveillance, partner engagement, and program development.

In conjunction with the Medical Director, the position ensures that standards of care and quality are maintained, and promotes, coordinates, and ensures integration of program and service delivery throughout the province. This role oversees the work of the Service manager(s) and administrative / operations staff, has global Service budget accountability and is responsible for implementing strategic direction and other Service and program initiatives in the face of changing priorities.

What you’ll do

  • Partner with the Service Medical Director and other key leaders to develop, implement, evaluate, and report on the operational plans and key directions for Service and programs, in response to emerging public health and population strategies and trends.
  • Provide recommendation, direction, oversight and advancement on new program implementation and changes to existing programs and services, in alignment with ministry, PHSA, and BCCDC strategic plans and priorities. Assess risks and opportunities, lead development of project charters, plans, reviews, and develop business cases as needed.  
  • Develop recommendations on service delivery, and, in consultation with Service Medical Director, advance new programs within the Service mandate. Oversee the Service portfolio’s finance and operations including developing the budgets for new initiatives, monitoring fiscal performance, planning and adjusting operations and/or staffing to meet performance targets, approving expenditures, and ensuring preparation of summaries for fiscal reporting.
  • Provide guidance, coaching and direction to program managers, investigate and address work and staff issues. In consultation with the Chief Operating Officer and Human Resources, guide managers in addressing performance issues including investigating issues, responding to grievances, providing input to collective bargaining proposals, and attending union/management meetings. Participate in or lead program-wide initiatives as assigned, and contribute to the development of agency wide policies, processes and guidelines.
  • Promote a culture of respect, and foster research and innovation, cultural safety and health equity, and trauma informed care within BCCDC in consultation with stakeholders.  

What you bring

  • A level of education, training, and experience equivalent to a Master’s Degree in Health or Business Administration, seven (7) to ten (10) years recent, related experience managing complex, multi-stakeholder healthcare programs in increasingly senior leadership positions with responsibility for the development, implementation and evaluation of service delivery within a public health or health care or related environment.
  • Experience working in public health is desirable.

You will also have:

  • Demonstrated strong organizational, leadership, planning, and communication skills.
  • Strong interpersonal skills, including negotiation, mediation and facilitation.
  • Demonstrated ability to provide leadership, guidance and direction to others. Ability to anticipate and respond to changing priorities or unforeseen opportunities.
  • Demonstrated commitment to change, process management, and team building. Strong analytical, problem solving and critical thinking skills involving the use of data and information.
  • Demonstrated ability to supervise and lead staff.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular, Full-Time
Location: 655 West 12th Avenue, Vancouver, V5Z 4R4
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday;
Requisition # 151870

What we do

The BC Centre for Disease Control (BCCDC) is dedicated to preventing and controlling communicable diseases and promoting environmental health for the province of BC. BCCDC is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCCDC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.