Employee Support Centre Analyst

Workforce Management Solutions

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Under the general supervision of the Team Leader, the Employee Support Centre Analyst acts as a first point of contact for employees. The Employee Support Centre Analyst is responsible for identifying, investigating, analyzing information and providing support and resolution for pay scheduling enquiries in accordance with the collective agreement. The Employee Support Centre Analyst also provides assistance to employees with navigating WMS systems.

What you’ll do

• Identifies and investigates pay enquiries, errors and discrepancies by utilizing multiple systems to review various records/pay periods, analyze information, determine reason for problem or discrepancy and take the appropriate course of action to ensure employees’ pay enquiries are resolved accordingly.
• Coordinates with ERB, Scheduling, Timekeeping, Payroll and Human Resources to make necessary adjustments and calculations to ensure accurate payment recoveries and corrections are made as required according to established guidelines.
• Responds to employee enquiries by providing information and guidance on scheduling practices and processes; answers employee enquiries regarding collective agreements and HR policy topics such as premium application, overtime, leave and pay.
• With authorization from the Manager, submits timesheets to Payroll for processing as required.
• Logs, triages, tracks and escalates issues to Team Leader / Supervisor as required.
• Compiles and analyzes tracking data; prepares and organizes reports and communicates findings to management.
• Provides input or suggestions to support service improvement and system enhancements as required.
• Reviews and provides feedback on relevant reference material and documentation to enable consistent application of practices as required.
• Performs other related duties as assigned.

What you bring

Qualifications

• Grade 12 and three years' recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position
• Ability to organize work.
• Ability to operate related equipment.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $26.93 / Hour
Location: 1867 W Broadway, Vancouver, BC V6J 1Y5
Closing date: Open Until Filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 140150E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.