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It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Floating Support Clerk, Specialty Pediatric Medicine - BC Children's Hospital

Floating Support Clerk – Specialty Pediatric Medicine (0.8 FTE)


BC Children’s Hospital



You are an administrative whiz who has excellent keyboarding skills and enjoys interacting with others in person and by phone. You’re known as a “gets things done” person, who is skilled at organizing your work in an efficient manner, and is also flexible to adapt to incoming requests from a variety of sources: phone, email, mail, and your coworkers. You love to support a busy work environment and be a part of the team who maintains work flow and ultimately provides timely care and service to patients and their families.

What you’ll do

The Floating Support Clerk provides clerical support to the Pediatric Specialty Medicine Divisions by performing duties such as scheduling clinic appointments, typing, transcribing, sorting and distributing related documents, inputting, sorting and retrieving data into/from database, and obtaining patient information utilizing computerized software applications. Duties will vary between Divisions, but will typically include:

  • Reception duties including receiving and directing patients, answering, screening and redirecting phone calls, including calls from pharmacies for refill prescriptions and verification.
  • Take phone referrals from doctor’s offices to have child seen by the physicians, request appropriate information to be sent such as x-rays and reports, lab work, stool cultures, etc.
  • Book, schedule and confirm outpatient appointments, process appointment changes, retrieve records, as required, for patients coming for follow-up appointments.
  • Transcribe and type correspondence such as histories, consults and physician reports for the Medical Director or physician from dictation and/or written draft.
  • Send, receive, sort and distribute all incoming mail, faxes, reports and documents and processes all outgoing mail; complete and send requisition forms for stationery and supplies.


What you bring


  • Completion of Grade 12
  • Graduation from an approved program in medical transcription
  • 1 year recent, related experience or an equivalent combination of education, training and experience


  • 60 w.p.m. keyboarding skills.
  • Communicate effectively both verbally and in writing, using good interpersonal skills to work with others in a positive manner.
  • Ability to organize work and use systems, processes, and as equipment required.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Regular, Part-time (0.80FTE)

Wage: $24.20 per hour
4500 Oak Street, Vancouver, BC, V6H 2N9
Hours of Work:
Monday to Thursday; 0730-1530 / 0800-1600
Requisition #


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia. BCCH is part of the Provincial Health Services Authority (PHSA).


PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.