Skip to main content

More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Health Navigator, Trans Care BC - Provincial Health Services Authority (PHSA)

Health NavigatorTrans Care BC

Provincial Health Services Authority (PHSA)



As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.






Trans Care BC works to support people to have the information they need to access gender- affirming health care and supports. Our services support access to care for those who identify as trans, Two-Spirit and gender diverse. We also provide information and resources to families, friends and loved ones as well as service providers.  


Our Health Navigation team helps connect people in BC to gender-affirming health and wellness supports. Based out of Vancouver, the team is comprised of a small group of health navigators supported by a full-time clinical supervisor and part-time access to nurse and general practitioner for consultation as needed. The team works alongside service providers and community contacts from across the province to help people navigate to care and support as close to home as possible.

The Trans Care BC is seeking a Health Navigator to join their team. This Vancouver-based on-site role is integral to the direct client service and community capacity building efforts of the PHSA Trans Care BC program. Working from a client-centred, trauma-informed care model, the Health Navigator works alongside clients to support health care system navigation and coordinate information and service access. The team works in close relationship with the overall Trans Care BC Team, engaging community-based service providers and relevant medical staff across BC to support access to services as close to home as possible.


As the Health Navigatoryou will:


  • Provide information on gender-affirming care options and pathways;
  • Engage clients from around the province by phone and email offering brief supportive conversation on a range of topics relevant to gender diversity;
  • Orient providers to training tools and resources available through Trans Care BC;
  • Offer community members and care providers information about gender-affirming surgical options and aftercare resources;
  • Maintain clinical electronic health record related to the care provided when relevant;
  • Where required and appropriate, support the coordination of aspects of care for clients deemed to be experiencing barriers to access;
  • Be involved in other initiatives of Trans Care BC as appropriate including being a part of info sessions about Trans Care BC’s resources, support resource development, community engagement, care provider training and community consultation initiatives


You have: 


  • Bachelor’s Degree in a Social or Behavioural Science from a recognized program.
  • Two years recent experience in the provision of gender affirming care for trans and gender diverse clients.



You have demonstrated knowledge of: 


  • Trans and gender diversity.
  • Indigenous and intersectional cultural safety.
  • Trauma-informed practice.
  • Strengths-based, client-centred practice, and a commitment to both.
  • Community development, community health agencies and services.
  • The range of service options available for the designated client population.
  • Solutions and strategies to reduce various barriers to care for the designated client population.
  • Facilitation, mediation and conflict resolution techniques.
  • Health inequities faced by designated client population.
  • Program development and community development.

You also have demonstrated ability to: 


  • Work competently with the designated program/client population.
  • Establish and maintain supportive, trusting and professional relationships with clients and their allies.
  • Establish and maintain effective working relationships.
  • Prepare and maintain a variety of charts, records and reports.
  • Communicate effectively, both verbally and in writing.
  • Organize and prioritize workload and adapt to a changing community.
  • Plan and deliver in-service education sessions to lay and professional groups.
  • Perform a range of needs assessments with both individuals/groups.
  • Build partnerships among allied services providers  


***For a full overview of the Duties & Accountabilities, please contact the Trans Care BC Team at


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Regular, Full-Time
Wage: $31.99 to $39.98 per hour
Location: 175 W Broadway, Vancouver, BC V5Y 1P4
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 0800-1600
Requisition Number: 130234E


What we do


Trans Care BC supports the delivery of equitable and accessible care, surgical planning, and peer and community support for trans people across the province.  


Trans Care BC is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed. We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person



ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of July 25, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day