Skip to main content

More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Indigenous Care Coordinator, Heartwood Centre for Women - BC Mental Health & Substance Use Services – Vancouver, BC

Indigenous Care Coordinator
BC Mental Health &
Substance Use Services

Vancouver, BC


Heartwood Centre for Women is looking for an Indigenous Care Coordinator (ICC) to join our interdisciplinary team. Heartwood is a 90-day inpatient treatment centre for women from across the province who are seeking support for their mental health and substance use recovery.

The Indigenous Care Coordinator walks alongside Indigenous clients during their treatment; offering cultural and spiritual support through one-on-one sessions, group programming and liaising with Indigenous community organizations. This position acts a key resource for Indigenous clients from diverse backgrounds and members of the health care team by advocating for culturally safe care that is holistic and client-centered. The ICC will promote Indigenous cultural safety training and education opportunities to members of the health care team as part of this role.

We welcome those that self-identify as Indigenous (First Nations, Inuit, and Métis) to join our team as we seek to improve Indigenous Peoples experiences within BCMHSUS health services and programs. We recognize lived experience and cultural knowledge as valuable qualifications for this role and consider them alongside the qualifications listed in the job description.


What you’ll do


  • Establish effective working relationships with community based agencies and health care providers who provide services for Indigenous communities to facilitate accessible and effective culturally safe, trauma informed client and family care.
  • Assess advocate and counsel clients and families concerning emotional and practical problems of moderate complexity; support and promote culturally safe, trauma informed educational and supportive group programs and the development of groups to meet the needs of clients and families.
  • Work as a member of the interdisciplinary teams at Red Fish Healing Centre/Heartwood Centre for Women and integrates the role of the Indigenous Care Coordinator into the teams.
  • Document client care activities as required.
  • Provide liaison services with community agencies.
  • Identify clients' and family’s needs for services and makes appropriate referrals, or develop alternate strategies for client support, education and follow-up care.
  • Work in collaboration with other disciplines to develop and maintain a list of relevant community referral services and Indigenous community based agencies that may serve our clients.
  • Provide a link and liaison services between clients and these agencies.
  • Provide information to patients, families and communities regarding the provision and access to culturally safe, trauma informed mental health and substance use care programs and services.
  • Coordinate client/family spiritual care requests and/or access to sacred spaces within the red Fish Healing Centre/Heartwood Centre to support Indigenous practices, beliefs and customs.


What you bring


Pursuant to section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry.



  • Bachelor’s degree in a relevant Social Sciences discipline.
  • Two (2) years related experience working in a health care environment that includes experience counselling individuals and families and group work or an equivalent combination of education, training and experience.
  • Comprehensive understanding and experience delivering culturally safe, trauma informed care
  • Eligible for registration with designated professional regulatory body.



Skills and Knowledge:

  • Knowledge of federal, provincial, territorial, regional and Indigenous organizations mandated to provide mental health and substance use care services.
  • Extensive knowledge of health issues impacting Indigenous communities.
  • Extensive knowledge of community-based Indigenous organizations across BC.
  • Interpersonal skills including the ability to communicate effectively with clients, families, staff and the public.
  • Ability to work independently and co-operatively as part of an interdisciplinary team.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others tactfully and with demonstrated sensitivity.
  • Ability to organize and problem solve.
  • Ability to assess, plan, implement and evaluate.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)



What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Regular, Full-time (1.00 FTE)
Wage: $39.14 to $48.88 per hour
Location: 4500 Oak Street, Vancouver BC V6H 2N9
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 0800-1600

Requisition # 150272


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do


BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of August 21, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.