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Indigenous Care Coordinator, Outpatient Mental Health - BC Children's Hospital

Indigenous Care Coordinator, Outpatient Mental Health

BC Children’s Hospital

Vancouver BC



Compass is a province-wide service that supports evidence based care to all BC children and youth (0-25) living with mental health and substance use concerns. This is done by supporting community care providers with the information, advice and resources they need to deliver appropriate and timely care to children and youth close to home.


This is an Indigenous Care Coordinator role for the Compass Program, BC's Children's Hospital province-wide mental health and substance abuse provider consultation service. The team is looking for an adaptable individual to engage with and provide support to a variety of health care providers across the Province bringing an Indigenous lens and approach to care for children and youth with mental health and substance use concerns. Ideally, a successful candidate would have flexibility, adaptability and a "lean-in" attitude. In this role, attention to detail, self-direction, problem solving, initiative, optimism and relationship building skills are essential.

What you’ll do

  • Establish effective working relationships with community based agencies and health care providers who provide services for Indigenous communities to facilitate accessible and effective culturally safe, trauma informed client and family care.
  • Develop and maintain relationships with community care providers and conduct outreach site visits, education and training to these providers regarding the access to culturally safe, trauma informed mental health and substance use care programs, services, and resources available to children, youth and their families in communities around the Province.
  • Work collaboratively with the Outreach and Access Program Team, community care providers, patients and family members around the coordination of services.
  • As needed act as the first point of contact for phone calls/consultations to the community care providers and connect them to the appropriate resources for their patients and families.
  • Provide administrative support, coordinate day-to-day activities and triage functions for the Outreach and Access Program.
  • If and as needed, advocate, assess patient and family need for therapeutic and practical supports through direct telephone contact and assists families in accessing and securing resources in their community.
  • Support addressing emotional and practical problems of moderate complexity; support and promote culturally safe, trauma informed educational and supportive group programs and the development of groups to meet the needs of clients and families.


What you bring


  • Bachelor’s degree in a relevant Social Sciences discipline.
  • Two (2) years related experience working in a health care environment that includes experience counselling individuals and families and group work or an equivalent combination of education, training and experience.
  • Comprehensive understanding and experience delivering culturally safe, trauma informed care
  • Eligible for registration with designated professional regulatory body.
  • Valid BC Driver’s License. Local area travel may require the use of a personal vehicle.


You also have knowledge of:

  • Federal, provincial, territorial, regional and Indigenous organizations mandated to provide mental health and substance use care services.
  • Health issues impacting Indigenous communities.
  • Community-based Indigenous organizations across BC.
  • Family support and child and youth mental health.
  • Community agencies and resources.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.



Job Type:  Regular Full-Time 

Wage: $31.99 to $39.98 per hour
4500 Oak Street, Vancouver BC, V6H 2N9

Applications will be accepted until position is filled.

Hours of Work: Monday-Friday; 0800 - 1600
Requisition #



As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



What we do


BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.


BCCH is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.



Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.



ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of May 7, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.