Skip to main content
Three Corrections employees
SEARCH JOBS

SEARCH JOBS

Indigenous Care Quality Specialist, Corrections

Vancouver, Canada

Apply Jump to Job Details

Overview

Working within Correctional Health Services, you will provide trauma-informed care to clients presenting with a wide variety and complexity of acute and chronic illnesses/diseases, including communicable diseases, substance dependency, and mental health and general health issues. You will be a member of an interdisciplinary, collaborative health care team, liaising with other health care professionals, clients, family members, and community agencies to provide clients with safe and effective care. Be part of a team where you can live and work in your community, positively influence an incarcerated individual’s journey down a new path, and see the difference you can make as you serve the diverse populations of the BC Corrections system.

  • Job Type: Full-Time, Part-Time, Temporary, Casual, Contractor
  • Job Level: Entry, Mid, Senior
  • Travel: Minimal

Success Profile

What does it take to be successful working in Correctional Health Services at PHSA? Check out the top traits we’re looking for and see if you have the right mix.

  • Achiever
  • Confident
  • Detail-oriented
  • Good Listener
  • Team Player
  • Trustworthy

About Correctional Health Services

Correctional Health Services (CHS), part of BC Mental Health & Substance Use Services (BCMHSUS), a program of the Provincial Health Services Authority (PHSA), is an integral part of British Columbia’s health care system. CHS provides health services at the 10 provincial correctional centres. PHSA is mandated to improve the quality and continuity of care for clients across the province during their time in correctional facilities and as they reintegrate into the community. This will help to improve access to primary health care, as well as mental health and substance use support for inmates; key needs that have been identified not just in BC, but internationally.

picture of kelsey

“Corrections was something different, so I tried it, and I never left.”

Kelsey Holzworth

Registered (Clinic) Nurse, Prince George Regional Correctional Centre

picture of shannon

“We have a really robust health care system within corrections. We have what we call our Mental Health and Substance Use team and it’s made up of allied health professionals as well as nurses, and that includes Mental Health Coordinators, Concurrent Disorder Counsellors, Addictions Counsellors, Access and Transition Nurses who do a lot of discharge planning work, Mental Health & Substance Use Nurses, Social Workers as well as Support Workers.”

Shannon Petovello

Mental Health Coordinator, Alouette Correctional Centre for Women

"This is a fantastic place to learn and grow as a nurse. I had only been a nurse for a year when I started here."

Jennifer Gill

Licensed Practical Nurse, Alouette Correctional Centre for Women

picture of jennifer

New Grad Opportunities with Correctional Health Services

It’s just amazing. Get behind the scenes, and learn why Corrections nurses what they do. Intrigued? We’re hiring!

Benefits

Benefits vary by job type and are confirmed in the interview and hiring process.

  • Healthcare

    Extended Health and Dental Benefits

  • Continuing Education

    Access to More than 2.000 in-house training programs

  • Relocation Reimbursement

    Relocation support for out-of-province hires

  • Collaboration

    Work with individuals bringing expertise from a variety of backgrounds

  • Variety

    Opportunity to work across multiple roles, such as clinic nurse and mental health & substance use nurse roles.

  • Compensation

    Equitable hourly rates in accordance with collective agreements

Job Details

Indigenous Care Quality Specialist, Corrections Vancouver, Canada
Apply
Job ID 2418308_pl355 Date posted 07/02/2024

Indigenous Care Quality Specialist, Corrections

Patient Care Quality Office

Vancouver, BC

Pursuant to section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within their cover letter and/or resume.

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Indigenous Patient Care Quality Office Manager, the Indigenous Care Quality Specialist, Corrections, provides guidance and leadership on provincial, national, and international standards of complaint management to BC Corrections Health (CHS) care service areas, with a primary focus of supporting complaints made by Indigenous patients and families. The role ensures a culturally safe approach to patient care quality reviews throughout the 10 BC Correctional Centres in the health care service areas and is responsible for coordinating and reporting on annual audits of care quality complaint trends for PCQO CHS files with indigenous complainants. The Care Quality Specialist provides direct advice to the health care staff, as well as expertise and support to professional practice leadership in the Corrections facilities.


What you’ll do

  • Works with BC Corrections Health Services leadership to monitor, develop, implement, and evaluate indicators of quality outcomes and performance; prioritizes quality initiatives based on program functions, needs and performance measurement systems; plans, develops and implements culturally safe patient safety and quality improvement education, initiatives, and materials, including evaluation and sustainment tools.
  • Collaborates with key stakeholders regarding patient/client complaints and concerns and supports a culturally safe and appropriate resolution of issues.
  • Provides advice and consultation regarding the management of Indigenous client feedback/complaints, including both verbal and written communication and courses of action when initial steps do not resolve issues to a complainant's satisfaction.
  • Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments, opportunities, and trends related to Indigenous-specific racism and discrimination and fostering culturally safe care.
  • Meets with PHSA senior leaders, Ministry of Health representatives, Office of the Ombudsperson, Patient Care Quality Review Board, Prison Legal Services, Correctional Health Services, and other stakeholders as required to provide updates and direction related to care quality for indigenous patients at BC Correctional centres.
  • Provides guidance on provincial, national, and international standards to BC Correctional facilities and to staff, encouraging dialogue, and provides leadership and advice to facilitate culturally safe resolution to care quality issues, complaints, and improvements.
  • Contributes to the development and implementation of PCQO policies, procedures and protocols relating to health care quality and safety for review by the Medical Director, Correctional Health Services, as well as facility/agency specific leadership and health care committees.
  • Ensures BC Correctional health care quality and safety activities are in alignment with accreditation requirements.
  • Manages the complaints process by working directly with indigenous patients/families and Correctional Health Services through activities such as full chart reviews of the electronic health records to determine appropriate action, documentation, and reporting, and timely follow up as guided by the Patient Care Quality Review Board Regulations, associated Ministerial Directives, and PHSA policy and standards.
  • Collaborates and acts as an expert resource to Directors, Medical Directors, and Managers, as well as other senior leaders or administrative support staff in the management of indigenous patient complaints/concerns, requests for information and requests for assistance.
  • Assists in the maintenance and development of client feedback information management system (i.e., Patient Safety and Learning System (PSLS) data collection tools and databases), ensuring that client feedback is documented, and activities and outcomes are analyzed and reported for accountability and improvement purposes. Creates standard and ad hoc reports as required for PHSA Executive, Board, and the Ministry of Health.
  • Performs other related duties, as assigned.

What you bring

Qualifications

  • A level of education, training, and experience equivalent to a Baccalaureate in Health Care Administration, or Business Administration plus graduation from a recognized Nursing or Health related program and a minimum of (3) years’ management experience plus three (3) years’ related conflict resolution/crisis intervention experience, including one (1) year of recent related experience in any of the following areas: Indigenous specific anti-racism work, or work in the Indigenous health sector, inclusive of facilitation related to Indigenous cultural safety, Indigenous health administration, or direct health service delivery. Candidate must also have comprehensive knowledge of Indigenous cultural safety and humility within health services contexts and have completed training in Indigenous cultural safety and trauma informed practice. Supplementary courses in addictions/substance use/mental health are desirable as is experience working in a correctional facility.
  • Demonstrated leadership and management skills in a large diverse environment with the ability to build team capabilities and form coalitions with diverse partners (both internally and externally). Demonstrated comprehensive knowledge of Indigenous worldviews and perspectives of health and wellness and/or demonstrated allyship. Demonstrated proficient knowledge of Indigenous cultural safety and humility within health services contexts. Demonstrated knowledge of systemic discrimination, anti-Indigenous racism, colonization, and social determinants of health. Ability to maintain confidentiality and discretion when meeting with government officials and other key stakeholders. Demonstrated analytical problem solving to develop progressive, creative, and innovative solutions. Ability to monitor and/or report on budget/resource variances. Demonstrated ability to exercise good judgement, plan, organize, and delegate responsibility. Strong oral and written communication skills to present and prepare concise analyses, reports and recommendations to multidisciplinary audiences. Ability to be adaptable and flexible to meet changing priorities and resource constraints, working diplomatically to establish and maintain effective working relationships with various levels of management, staff, physicians, and other health care staff. Ability and willingness to travel, work independently with little or no supervision, and have flexible work hours. Demonstrated ability to productively use spreadsheet, word processing, database, and presentation applications. Physical ability to perform duties of the job.

Skills & Knowledge

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $88,990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location:
1333 W Broadway, Vancouver, BC V6H 1G9
Closing date:
Applications accepted until position is filled
Hours of Work:
0830-1630 (Monday to Friday)
Requisition #
166725E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.


ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of June 7, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.

Apply
One correction employee with her arm around the other
A correction employee and a patient

Related Content

Sign Up for Job Alerts

Areas of InterestSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Medical Management, Vancouver, British Columbia, CanadaRemove
  • Correctional Health Services, Vancouver, British Columbia, CanadaRemove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA.