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It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Lead Hand/ Patient Services Aide, Labour & Deliver - BC Women's Hospital & Health Centre

Lead Hand/ Patient Services Aide, Labour and Delivery

BC Women’s Hospital & Health Centre

Vancouver BC


What you’ll do


  • Liaise with Charge Nurse and Clinical Nurse Leader in the Birthing and Surgical Services Programs to determine priority room clean-up and set-up when there is a conflict. Assign staff as needed.
  • Provide work direction to designated staff by performing duties, such as delegating and/or coordinating work, reviewing workload assignments, outlining expectations, ensuring completion of assigned work, and resolving day-to-day issues, following up with Program Coordinator or Program Manager as required.
  • Orientate new staff members in the Birthing and Surgical Services Programs and assist with ongoing education of current staff members, including communicating and training on new processes and equipment.
  • Identify learning needs and provide feedback and support to staff as required to ensure standardization of procedures.
  • Liaise with the Program Coordinator regarding the departmental needs, such as shortages of supplies.
  • Ensure all PSAs are getting their breaks & is aware of staff whereabouts at all times in case an emergency arises.
  • Follow-up with operational shift issues to be sure cleaning & supply standards are maintained, i.e. shortages of linen, supplies, terminal cleaning.


What you bring

  • Completion of Grade 12.
  • Two (2) years recent, related experience or an equivalent combination of education, training and experience.


You have the ability to:

  • Communicate effectively, both verbally and in writing.
  • Organize work.
  • Deal with others effectively.
  • Physically carry out the duties of the position.
  • Operate related equipment.
  • Supervise.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Regular, Part-Time (0.30 FTE)
Wage: $26.22 per hour
4500 Oak St, Vancouver BC, V6H 2N9

Applications will be accepted until position is filled.

Rotating Schedule; 0700-1900/1900-0700

Requisition Number: 113294



What we do


BC Women's Hospital + Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA). 


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of August 25, 2021. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.