Lead, Health System Quality and Evaluation

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Lead, Health System Quality and Evaluation reports to the  Senior Provincial Director and is responsible for the leadership, strategy, development, and management of  Cardiac Services BC  (CSBC) quality program including data and analytic strategy development and deployment, Cardiac Quality Standard implementation and reporting, and strategic clinical initiatives evaluation.

The Lead proposes new initiatives, and provides subject matter expert leadership to all aspects of CSBC strategic plans and identified projects, including the development, integration, implementation and evaluation of strategic initiatives that support the provincial cardiac system of care. To optimize the quality of patient care through provincial health system performance monitoring, reporting and continuous quality improvement, the Lead is responsible for maintaining and enhancing relevant registry databases, developing and managing the provincial analytics and reporting strategy, and evaluation of provincial initiatives aligning with   CSBC strategic priorities.

The Lead recommends short- and long-term goals and objectives for CSBC, including policies, processes and resource allocation, to the Senior Provincial Director, and develops, integrates and promotes the established quality and analytic strategy on behalf of CSBC. The Lead oversees data analytics, and interprets data to guide policy recommendations, and identify quality improvement and funding priorities to the PHSA. The Lead represents CSBC and PHSA at the local, regional, provincial and national level in the development of quality measures related systems, programs and initiatives.

What you’ll do

• Leads the development and oversight of CSBC’s quality program, including the provincial data and analytics strategy in consultation with the Senior Provincial Director.
• Oversees the implementation of provincial Cardiac  Quality Standard indicators including strategic development of novel indicators, and reporting strategy in consultation with regional health authority partners and provincial stakeholders
• Establishes and enhances Cardiac  related health system performance monitoring and reporting as well as key performance indicators, scorecard and reporting processes
• Develops and evaluates processes, structures and policies to embed a culture of continuous quality improvement within strategic priorities and across initiatives with partners across the health system of care.
• Leads strategic program teams, related working groups, and advisory committees to achieve targeted goals/ objectives of strategic programs and related projects, and to build and strengthen relationships with key stakeholders.
• Manages relevant registr(ies) ensuring comprehensive surveillance by establishing and preparing strategic plans, goals, objectives, standards, policies, procedures, and identifying new initiatives for program development, operation and promotion. Strategic decision-maker for design and expansion of the registr(ies) including communication with internal and external stakeholders to ensure design, operability and data standards align with national and international standards.
• Participates in the integration, collation and maintenance of program data from a variety of sources. Ensures data comparability and provides input regarding data definition, inclusion and future development. Analyzes, interprets results and trends, and summarizes data to support utilization, system and program planning, quality improvement and assurance, research, and other initiatives. Coordinates and participates in regional, provincial, and national projects.
• Develops and manages operational and capital expense budgets related to the stroke registry and/or other relevant initiatives in consultation with the Provincial Director. Monitors and controls expenditures, allocates resources, approves actions and initiates corrective action or justifies non-adherence to budget. Prepares documentation including budget uplift proposals for submission to the Provincial Director to review and take forward.
• Ensures that data quality is monitored and validated; initiates and evaluates improvements. Develops infrastructures and platforms to make the data useable for internal and external stakeholders and leads the analysis at the provincial, regional or local level, interpretation, provincial roll-up and dissemination of data to direct policy, practice and decision-making.
• Provides leadership and guidance in analytics and information management activities, establishes methodology for the identification and analysis of key indicator information to evaluate outcomes against identified goals. Supervises the analysis of data to identify utilization management priorities, trends and quality improvement. Summarizes and interprets data to support CSBC to guide policy recommendations and identify funding priorities to the PHSA.
• Attends and participates in program-related committees at a local, regional and national level. Identifies and evaluates new initiatives and partnership opportunities with the assistance and advice of the Medical and Provincial Director and subcommittees.
• Develops and manages data, access/data sharing policies, procedures and agreements by ensuring the safety, security, integrity and confidentiality of data stored in the program information systems are in accordance with organization standards, applicable legislation, policies and data sharing agreements. Reviews all requests for release of data, ensures all access to data meets relevant legislation and validates data output prior to release.
• Facilitates consensus with the various Health Authorities and the Privacy and Information office to negotiate access to data and establish agreements with stakeholders at regional and provincial levels.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Master’s Degree in Health Information Management, Health Administration, Business Administration or other Health related field supplemented by training and/or courses in quality, data analytics, and program evaluation, with a minimum of five (5) years' recent, related leadership experience within a complex health care environment.
• Comprehensive knowledge of quality improvement methodology.
• Demonstrated ability to lead change, and to build and maintain effective relationships.
• Ability to manage time and resources, and implement activities to promote collaboration among relevant teams.
• Takes an evidence-based approach to communicate and support decisions and actions.
• Ability to plan and implement progressive change, and achieve results within established timelines.
• Demonstrated analytic and critical thinking skills. Ability to solve problems, develop options and facilitate effective decision-making.
• Demonstrated excellence in communication skills both oral and written, including the ability to present complex information in an understandable manner to various levels of the organization and external audiences.
• Demonstrated organizational, leadership and facilitation skills to work effectively in a multi-site, multi-sector environment.
• Demonstrated ability to provide lateral and strategic direction to promote problem resolution, decision-making and resourcefulness.
• Participates as an effective member of an interdisciplinary care team who demonstrates leadership through teaching, dissemination of research, and mentoring as well as modelling problem solving skills across the provincial health care system.

Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time

Salary Range: $102,938 - $147,974 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 152473E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of September 25, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.