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Lead, Indigenous Patient Experience, Cultural Safety and Partnerships - BC Women's Hospital + Health Centre

Lead, Indigenous Patient Experience, Cultural Safety and Partnerships - BC Women’s Hospital and Health Centre

Children's & Women's Health Centre, BC Women’s Hospital and Health Centre

Vancouver, BC



You are a person of Indigenous Ancestry with a strong Indigenous Cultural Safety and anti-racist lens and a desire to participate in the transformation of health-care services delivery for children and youth. You have strong change management skills with a flexible approach that you can tailor to different groups, whether families with history of care concerns or with policymakers who are asking the tough questions. You’ve already formed a network of knowledge and supports to be an advocate, and this formal opportunity to connect partners with health-care providers is a path in the career journey you were meant to take. 



What you’ll do


  • Develop and implement project plans ensuring alignment with PHSA’s overall strategic plan, Truth and Reconciliation recommendations, In Plain Sight recommendations and PHSA Indigenous Health strategy, with the aim of improving patient experience and health care outcomes for Indigenous people accessing perinatal and women’s health services. Manage the promotion, monitoring and evaluation of the Plan, ensuring effective systems, practices, policies and timelines are met.
  • Lead the development, implementation and evaluation of Indigenous patient experience and engagement activities, with the aim of identifying and addressing existing barriers for Indigenous people accessing perinatal and women’s health services.
  • Provide leadership and education on principles of Indigenous cultural safety, patient experience, community engagement with health professionals, leaders, and researchers across BCW, with the aim of transforming service delivery, research, and organizational culture. Identify educational needs that support program and organizational objectives. Facilitate seminars and workshops. Develop educational tools. Uses effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of outcomes and operational requirements.
  • Identify critical barriers and issues impacting BCW and PHSA’s commitment to providing culturally safe and person- and family-centered care to Indigenous patients, clients, and families by assessing outcomes, gathering formal and informal data, recommending corrective actions, and leading and supporting actions.
  • Provide consultative guidance and support to senior leadership, organizational committees, and operational groups as a subject matter expert on strategies to improve outcomes and experiences of Indigenous patients and families at BCW, with a focus on best practices and evidence across Canada and internationally. Contribute to the development of service plans. Initiate and develop recommendations to support organization wide, program-specific and unit-specific initiatives towards improving experiences of care for Indigenous peoples.


What you bring



  • Pursuant to section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry.
  • A level of education, training, and experience equivalent to a Master’s Degree in Health Services Administration, Social Justice, Transformative Organizational Change or relevant health care discipline with a minimum of five (5) years recent, related experience in project management as well as facilitating and managing consultation processes involving a wide range of stakeholder groups, including Indigenous health organizations.


Skills and Knowledge


  • Canadian colonial impacts on Indigenous people in social and health contexts, including gendered colonial violence supported by significant knowledge of Canadian and Indigenous ideologies.
  • Health issues, and especially the determinants of health, legislation and public policy affecting Indigenous people.
  • The unique history, cultures, and rights of Indigenous Peoples in Canada is required.
  • Indigenous centered care and unique needs of Indigenous populations and health services, in alignment with Paige’s Story (2015), Truth and Reconciliation Call To Action report (2015), In Plain Sight: Addressing Indigenous-Specific Racism and Discrimination in BC Health Care (2020), Reclaiming Power and Place: Recommendations from the National Inquiry into Missing and Murdered Indigenous Women and Girls (2021), Sacred and Strong: Upholding Our Matriarchal Roles (FNHA, 2021).
  • Specific resources for Indigenous patients and families, i.e., First Nations Health Authority, Métis Family Services, Vancouver Aboriginal Child and Family Services Society and other delegated Aboriginal child and family services, Community Health Centre’s/Clinics on and off reserve, etc.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.


  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Regular, Full Time (1.00 FTE)

Salary: $80,935.00 - $116,344.00 / Year The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
4500 Oak Street, Vancouver, BC V6H 2N9
Applications will be accepted until position is filled.

Hours of Work: Monday to Friday, 8:00 – 16:00
Requisition Number#: 


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.




What we do


BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCW is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.




ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


 Please note the internal job posting will no longer be accessible after the expiry date of November 15th, 2021. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.