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Lead, Laboratory Services, Operations - Provincial Laboratory Medicine Services (PLMS)

Lead, Laboratory Services, Operations

Provincial Laboratory Medicine Services (PLMS)

Vancouver, BC



The Lead, Laboratory Services is accountable for the leadership and direction of a broad range of mandated Ministry of Health (MoH) functions related to the delivery of laboratory services in BC. The role promotes the philosophy and goals of the organization by applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation; and creating and promoting an environment that is focused on evidence-based improvements to laboratory services. The Lead models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with MoH, medical, laboratory, administrative and other regional and provincial leadership positions. Develops and maintains effective working relationships, facilitates consensus to conclude the process and negotiates with others both internally and externally.  


What you’ll do

  • Accountable for the management and alignment of MoH mandated initiatives, under the Laboratory Services Act, including provincial laboratory policies, regulations and administrative processes.
  • Ensure the implementation of assigned strategic priorities and coordinates operational planning and implementation for PLMS in conjunction with the executive leaders. Collaborate with provincial stakeholders to support provincial laboratory services. Ensure consistent and aligned messaging by leadership. Communicate the organization’s vision, values and strategic direction, ensuring integration into practice by interdisciplinary team members.
  • Provide overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manage and supervise staff.
  • Recruit, hire, and supervise staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with the executive team as needed; and ensure clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
  • Lead service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Define an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints. 

What you bring


  • Experience engaging a variety of stakeholders at different levels, utilizing strong interpersonal skills to build and sustain partnerships
  • Experience working with complex processes within a strategic health care environment
  • Experience handling multiple shifting priorities with ease, thriving on collaborative and creative problem solving
  • Experience delivering on projects and applying change management principles
  • Exemplary written and verbal communication with attention to detail 



  • A level of education, training, and experience equivalent to an accredited University degree in a healthcare related field, preferably in Laboratory education.
  • Minimum of seven to ten (7-10) years recent related clinical experience that includes five (5) years working in a managerial/leadership capacity within clinical laboratory services.
  • Eligibility for CSMLS certification is preferred.
  • Comprehensive understanding of the BC health care system and the current environment in laboratory medicine is required.


You will also have

  • Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
  • Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
  • Self-directed and highly motivated.
  • Critical thinking skills and proven ability to effectively manage human and fiscal resources.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).



What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.


  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.


Job Type: Regular, Full-Time

Wage: $102,938-$147,974 /year
1867 W Broadway, Vancouver, BC V6J 1Y5

Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 800 - 1600

Requisition # 152446E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do


Provincial Laboratory Medicine Services (PLMS) provides laboratory testing at 31 sites across the lower mainland and central coast of BC, including acute care hospital laboratories and specialty laboratories.


PLMS is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and PLMS Labs are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of September 25, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.