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More than just a job.

It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Patient Transfer Coordinator (Casual)

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

 

You have strong attention to detail, you have experience working as a Medical Office Assistant, Clinic Assistant, Registration Clerk or Unit Clerk.  You enjoy creating impact in patient care and understand the importance of client services.  If you have knowledge of medical terminology and have worked in a call center environment or have worked in an administrative environment keep on reading!

 

For more about what the job entails, check out this video: https://youtu.be/rBcSGaIjUY8

 

The required training period is 12 to 13 weeks at approximately full-time capacity.  If you’re interested to proceed, you must have flexibility to work shift work (up to 12 hours) including days, nights, weekends and statutory holidays in a 24/7 contact centre environment.

 

The Patient Transfer Coordinator (PTC) works with stakeholders to support the movement of patients across the province to either a higher or lower level health care facility based on the patient’s needs and patient acuity, which can include out of province/country transfers.  Works with regional ambulance dispatch centre to facilitate movement of patients between health care centres in the province.  The PTC receives requests by methods such as telephone calls or online requests in a call center environment and processes patient transfer requests following online process maps and resources, referral pathways, and associated organizational policies and procedures.  The PTC enters patient and case information into a computerized database, arranges teleconference calls between the sending and receiving physicians/care providers or delegate as required, also works in collaboration with receiving facility to confirm bed availability, and updates sending and receiving physicians as required.  The PTC works in accordance with organizational standards, policies and procedures and participates in education provided by the Employer.

 

What you’ll do 

  • Receives patient transfer requests via telephone and online from stakeholders and collects required information, such as patient demographics and care requirements, to enter into a computerized database system.
  • Carries out patient transfer requests in accordance with online process maps, resources and associated organizational policies and procedures. Processes requests in the computerized patient database system. Clarifies patient transfer requests between facilities and escalates as required. Remains familiar with provincial and regional referral pathways and associated protocols.
  • Arranges teleconference calls between the sending and receiving physicians or delegate to facilitate transfer requests. Documents physician teleconference calls into the computerized database. Confirms with receiving health care facility regarding available bed options prior to transfers.
  • Functions as a liaison by contacting patient flow and access teams at different health care facilities and exchanging related information regarding patient transfer requests to confirm bed availability, which can include out of province or country placements. Processes daily patient transfer assignments in order of acuity level, depending on transfer timeframes agreed upon by sending and receiving physicians.
  • Updates sending and receiving physicians with regards to status/bed availability for pending patient transfers and arranges follow-up teleconference calls between the sending and receiving physicians to re-evaluate patient condition.
  • Books transfer requests by obtaining transport care requirements through completing the form for BCEHS Patient Transport Coordination Centre (PTCC).
  • Enters and/or updates data in accordance with standard procedures.
  • Participates in quality improvement and advocates for patient centered care in patient care activities by identifying problems and/or inconsistencies, as well as opportunities for improvement, providing feedback and recommendations, and escalating issues to PTN Supervisor.
  • Maintains working knowledge on established processes and procedures within BC Patient Transfer Network by reading notification of new and updated processes and procedures and participating in provided information/education sessions.
  • Performs other duties as assigned.

 What you bring

  • Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk/ Medical Office Assistant program plus one year recent related experience or an equivalent combination of education, training and experience.
  • Medical terminology is a must
  • Relatable experience includes: working in a call centre, as a Medical Office Assistant, Registration Clerk, Booking Clerk, Unit Clerk or in a customer service environment working with large volumes of calls and email.
  • Flexibility to work extended shifts (up to 12 hours) including nights, weekends and statutory holidays in a 24/7 call centre environment.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Ability to remain calm in a fast-paced environment.
  • Ability to think critically.
  • Physical ability to carry out the duties of the position.
  • Ability to keyboard at 50 w.p.m.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Ability to utilize a variety of computer software applications

Qualified applicants will be invited for a 2.5 hour assessment session which, if successful, will be followed by an interview. The applicants will be tested on:

  • Typing
  • Medical terminology
  • Call Centre Etiquette
  • CritiCall (computer simulation testing)

 

Applicants who are successful in the Assessment Day will be contacted to for an interview. Candidates who receive a job offer will need to obtain a satisfactory Criminal Record Check

 

If this sounds like you, apply now!

 

About Us

 

BC Emergency Health Services (BCEHS) manages ambulance and emergency health services in BC and oversees BC Ambulance Service and the BC Patient Transfer Network. BCEHS is supported by the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/family-brands.

 

What we bring

 

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Casual Part-Time
Wage: 
$25.42/hour 
Location: 
302 - 2955 Virtual Way, Vancouver BC V5M 4X6
Hours of Work: 
Night, Days, Weekends, Afternons, Sunday-Saturday (Rotating) 
Requisition #:
 CAS-PTN

 

What we do

 

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

 

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

 

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

 

PHSA and BCEHS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.