Program Manager, Families in Recovery Unit (FIR)

BC Women’s Hospital + Health Centre

Vancouver BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Clinical Director, Mental Health and Substance Use Services, the Program Manager, BC Women’s Hospital + Health Centre, Families in Recovery (FIR) program has direct responsibility for the provision of high quality and timely services to the organization including the supervision of department staff and the development of departmental policies, procedures and processes. The Program Manager is also responsible for managing, monitoring and delivering the transformation, integration and innovation of BCW MHSU acute care services. Works collaboratively with other health care professionals, client, family and community partners to deliver positive client experience and support. Provide leadership support in developing, implementing or operationalizing exciting net new mental health and substance initiatives meant to support women and families at BCW impacted by mental health and/or substance use concerns.

What you’ll do

• Direct the strategic planning process and coordinate the process of operational planning within the Program and ensures alignment within patient care streams. Integrate specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans, and quality initiatives. Lead Program service development and planning activities through work groups and projects, and monitor progress and outcomes. Initiate, recommend, implement and evaluate objectives, policies and procedures, and standards of practice related to women, babies and families.
• Prepare, monitor, and analyze staffing and operating, and capital budgets for the service delivery cost centres. Allocate and manage available resources within these budgets to ensure the delivery of interprofessional services within the Program.
• Manage the planning and implementation of patient assessments and care across the patient journey, ensuring that an overall high standard of care is attained and that principles of best practice and patient centred care are integral to service delivery activities.
• Monitor quality outcomes, and assist in the development of methodologies, quality indicators, evidence based outcomes, and Accreditation and audit activities in conjunction with the dyad Medical Director and Senior Director and Senior Medical Director.
• Create an environment of evidence-based practice that encourages participation in research, fosters personal growth, and supports opportunities for teaching and education of students and staff. Recommend opportunities for staff involvement in research. Contribute to the identification, planning and evaluation of educational sessions for interprofessional staff throughout the service line

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master’s degree in Health Care Administration, Nursing or a healthcare related degree, plus a minimum of seven (7) years related clinical experience, including two (2) years working in a managerial/leadership capacity.

 You will also have:

• Strong skills in operations management.
• Demonstrated ability to lead teams and to promote teamwork.
• Ability to prioritize and manage multiple tasks and projects.
• Demonstrated understanding and experience of quality assurance process, operational planning and program development.
• Demonstrated ability, both written and oral, to communicate effectively with patients, families and staff.
• Demonstrated problem resolution and critical thinking skills.

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Salary Range: $102,938 - $147,974/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Hours of Work: Monday-Friday; 0800-1600, may vary
Requisition # 152078E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca    

Please note the internal job posting will no longer be accessible after the expiry date of September 20, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.