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Program Manager, Specialized Pediatrics—Health Complexity - BC Children’s Hospital & Sunny Hill Health Centre


Program Manager, Specialized Pediatrics—Health Complexity

BC Children’s Hospital & Sunny Hill Health Centre

Vancouver, BC

The Program Manager, Specialized Pediatrics—Health Complexity is a provincial program of BC Children’s Hospital that provides outpatient and community-based care for children living with chronic, complex health conditions (birth to 19 years). As a provincial program, Specialized Pediatrics—Health Complexity provides coordination and oversight of program services at BC Children’s Hospital (outpatient) as well as to each of the regional health authorities (community) whereby safe, quality care is facilitated using appropriate health supports for children/youth. A key focus for Specialized Pediatrics, Health Complexity is partnering with families and developing strong collaborative relationships with counterparts in other health authorities, ministries and community service providers including universities and academic institutions to identify opportunities for research collaboration and share information in the drive to optimize care and best practices.

This role offers unique opportunities to engage with multiple sectors and connections across a broad network of services and service providers in the delivery of care. This position requires an extraordinary leader who demonstrates strong strategic planning, values-based leadership, quality management and negotiation skills, inspirational and collaborative leadership that promotes teamwork and integrated service delivery at the local and provincial level that understands and facilitates care that meets the clinical and psychosocial complexities of the client population. 

Scope and Complexity

The Program Manager is a member of the management team for the hospital and is accountable for the efficient and effective day to day delivery of services across all of the operating units within the assigned Program.  This position is accountable for managing specific cost centres related to the assigned Program, and is responsible for the performance management and development of the Program staff.

Working independently and creatively, the Program Manager directs and provides leadership to nursing and interdisciplinary staff members, as well as technical and support staff.  The Program Manager is responsible for the operations management of the Program and utilizes advanced communication and problem resolution skills to solve problems and handle multiple issues with confidentiality, discretion, and sensitivity.  Guidance received is minimal. Errors in judgment can result in a negative public image of the Program and Hospital and can directly impact patient care.  The Program Manager collaborates and negotiates with other health care facilities and care providers regarding access to program resources, often in time pressured and critical situations.


The Program Manager communicates on a regular basis with Medical Directors, Clinical Nurse Coordinators, Clinical Resource Nurses, Clinical Nurse Instructors, Professional Practice Leaders, and nursing and professional services staff to provide leadership and direction in planning, problem-solving and policy implementation related to the program’s functioning.  The Program Manager may liaise with staff at all levels in other hospital programs and departments negotiating and exchanging information to facilitate optimal care for patients and their families.

The Program Manager determines priorities and strategic/operational directions for the Program and has regular contact with senior leadership, physicians and Professional Practice Leaders to ensure the provision of efficient and effective service delivery. The Program Manager participates as a member of various committees as assigned, as well as participates in or is assigned and leads internal committees and work groups.

External communication may include contact with senior officials of other organizations, universities, agencies, and associations including other health authority representatives, peers from partner hospitals and health care agencies in other provinces and staff from various Ministries (Ministry of Health, Ministry of Child and Family Development, etc.) relating to service delivery for the program population.  The Program Manager develops and maintains effective working relationships with counterparts in other health authorities as well as universities and academic institutions to identify opportunities for collaboration and to share information in the drive for best practices.

What you’ll do

  • Direct the strategic planning process and coordinates the process of operational planning across the Program. Integrates specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans, and quality management initiatives. Communicate program and unit strategic direction incorporating Provincial Health Services Authority (PHSA) and Children’s & Women’s (C&W) vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
  • Prepare, monitor, and analyze staffing, and operating, and capital budgets for the service delivery cost centres in collaboration with Program and Professional Discipline leadership. Allocate and manage available resources within these budgets to ensure the delivery of interprofessional services within the Program. Collaborate in the development of the program budget to complement strategic directions within existing fiscal constraints and uses best utilization methods to monitor and adhere to allocated budget. Develop effective and efficient practices and processes to measure use of resources and the quality of care rendered within the allocated budget.
  • Manage service area operations by assessing and monitoring staff/patient ratios and supplies based on patient acuity and staff skill level. Approve adjustments to staffing levels to meet patient/family needs. Define an effective workforce plan for Program in collaboration with key partners and stakeholders that ensures the availability of adequate staff within the context of operational demands and environmental and resource constraints.
  • Develop a plan for staffing within the Program in collaboration with the appropriate Professional Practice Leader and nursing leadership, and participate in the interview and selection process for interprofessional and support staff.
  • Implement performance management processes in an interdisciplinary team environment. Ensure that probationary and annual reviews are completed for all Program staff, working in collaboration with Nursing Leadership and Professional Practice Leaders. Support peer review by care team and program staff.
  • Lead Program service development and planning activities through work groups and projects, and monitors progress and outcomes. Initiate, recommend, implement and evaluate objectives, policies and procedures, and standards of practice related to patient and family care together with various resources including nursing leadership and Professional Practice Leaders.
  • Monitor quality outcomes, and assist in the development of methodologies, quality indicators, evidence based outcomes, and accreditation and audit activities in conjunction with the Medical Director and Senior Director, Operations. Oversee risk management activities in collaboration with the Management team. Lead the incident review process, following up on incident reports (patients, families and staff), and communicating outcomes and subsequent practice changes. Include the Professional Practice Leader in incidents involving professional services staff.
  • Evaluate individual and team performance. Investigate work and staff issues and where necessary, initiates disciplinary action up to and including termination. Participate in labour relations, including the grievance process.

What you bring


  • A level of education, training and experience equivalent to a Masters Degree in Nursing or a healthcare related degree from an accredited University
  • A minimum of seven (7) years recent related clinical experience. This will include two (2) years working in a managerial/leadership capacity.
  • Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or the appropriate recognized professional association.

You will also have

  • Strong skills in operations management.
  • Demonstrated ability to lead teams and to promote teamwork.
  • Ability to prioritize and manage multiple tasks and projects.
  • Demonstrated understanding and experience of quality assurance process, operational planning and program development.
  • Demonstrated ability, both written and oral, to communicate effectively with patients, families and staff.
  • Demonstrated problem resolution and critical thinking skills.
  • Demonstrated ability to relate easily to a variety of people from diverse backgrounds.
  • Demonstrated ability to be self-directed and highly motivated.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: 
$102,938 - $147,974/year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 3644 Slocan St, Vancouver, BC V5M 3G1

Applications will be accepted until position is filled.
Hours of Work: 
Monday – Friday, 0800 – 1600, or as operationally required
Requisition # 

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

Sunny Hill Health Centre for Children (SHHC) provides specialized development and rehabilitation services to BC children, youth and their families.

BCCH and SHHC are part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA, BCCH and SHHC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of November 15, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.


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