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It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Senior Business Analyst - BC Children's Hospital and BC Women's Hospital & Health Centre (C&W)

Senior Business Analyst
Clinical and Systems Transformation (CST) Project, BC Children’s Hospital and BC Women’s Hospital & Health Centre (C&W), Vancouver BC


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

The Senior Business Analyst performs complex research and analysis to support operations of clinical and provincial programs of the Children’s and Women’s Health Centre of British Columbia.  This role will be engaged in multiple initiatives, and will be responsible for project planning, business requirements gathering (i.e. data, clinical workflow/business process and functional needs) and supporting the execution of projects and change management.



What you’ll do

  • Provide strategic planning direction by leading and performing feasibility studies, workload efficiency analyses, and analyzing, designing and implementing appropriate information systems, including identifying system deficiencies, operational inefficiencies, and methods to enhance business functions.
  • Analyze operational problems and recommends innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions.
  • Elicit business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, “use case” scenarios and workflow analysis.
  • Facilitate consensus on issues, including business design features, program changes, data requirements, privacy issues and reports. Prepare in depth business and analytical reports for executives.
  • Develop business requirements specifications, project proposals, business cases, project summaries and other related documentation using standard templates.
  • Coordinate implementation of applications and/or processes by acting as liaison between the business units, technology teams and support teams, and by ensuring documentation, user testing, user training, and business process change management are in place.
  • Participate in various operational and project committees and teams to facilitate and lead various initiatives like the development of clinical registries.
  • Develop and recommend budgets, monitor expenditures, analyse and report on variances and implement remedial action for assigned projects. Allocate resources to achieve goals. 


What you bring


  • A level of education, training, and experience equivalent to a Master’s degree in Business, Health Informatics, Computer Science or a related discipline
  • A minimum of five (5) years’ recent related experience including three (3) years in a team lead role.
  • Excellent oral and written communication skills including the ability to communicate complex ideas in simple terminology 


You also have:


  • Excellent oral and written communication skills including the ability to communicate complex ideas in simple terminology.
  • Demonstrated experience organizing and writing application related documentation and proposals.
  • Ability to understand and clearly relate technical information to internal and external members of the organization. Physical abilities to perform the duties of the position.
  • Ability to work creatively and analytically in a problem solving environment, utilizing your advanced critical thinking capabilities.
  • Understands business analysis and project management methodology.
  • Superior ability in presentation, facilitation, negotiation and issue management/escalation.
  • Ability to facilitate and encourage cooperation between diverse operational groups and skill sets.
  • Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project, Access), SharePoint and Visio, Crystal reports and other Business Intelligence Tools.
  • Experience with main stream project planning software and tools preferred.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Regular, Full-Time
Location: 4500 Oak Street, Vancouver, BC, V6H 2N9
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 0800-1600, or flexible per operations

Requisition # 130039


What we do


BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia. 


BCCH is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.



ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of July 21, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.