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Social Worker 2, Complex Care Coordinator, Neuromuscular/Spinal Cord - BC Children’s Hospital

Social Worker II, Complex Care Coordinator, Neuromuscular/Spinal Cord

BC Children’s Hospital

Vancouver BC


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


The Social Worker 2, Complex Care Coordinator provides advanced-level clinical psychosocial services to support the management of patients at Children’s and Women’s Hospital (C&W), who live with multiple, rare, and complex medical needs under the care of Ambulatory Care Programs.



What you’ll do

  • Conduct comprehensive individual and family psychosocial assessments.  Assess psychosocial issues in highly complex and acute cases that are beyond the identified initial reason for referral.  Provide family and social assessments as needed to assist in decision-making around treatment and care options.
  • Manage caseload of inpatient and outpatients, organizing priorities accordingly.
  • Screen and make referrals related to mental health, developmental and educational concerns and recommends consultation with psychology and psychiatry, as appropriate. Liaise with mental health within C&W and community mental health professionals.
  • Provide advanced therapeutic psychosocial intervention through individual counselling to children and adolescents.       Provide family counselling around adjustment to diagnosis and treatment, grief and loss issues, resources, crisis intervention, conflict resolution and transition to other hospitals or adult care. Assist patient and family with coping strategies to decrease stress in decision-making around treatment, during treatment and transition back to community.
  • Advocate for the patient, family or caregiver for resources within the hospital and the community, which includes co-coordinating and planning complex resources across Canada and the USA.
  • Provide leadership, guidance, education and consultation to the team and community regarding child welfare concerns and mental health issues. This includes keeping up to date on changes in child welfare legislation, Freedom of Information, Protection and Privacy, Infants Consent Act, treatment refusal, and educating the interprofessional Ambulatory Care teams on related issues including the C&W Guidelines for children and youth at risk for abuse and neglect. 

What you bring


  • Completion of a Master’s degree in Social Work.
  • Post-graduate certificate(s) in training model(s) of therapeutic intervention such as advanced family therapy training, individual or play therapy, grief and loss counselling, and advanced mental health interventions.
  • Four (4) years of recent, related experience as a social worker providing clinical expertise, as well as comprehensive individual/family/group therapy and teaching related to patients and families facing and living with multiple and complex medical conditions.
  • Post-graduate experience or education in clinical research, adult education, and teaching provincially, nationally, and internationally.
  • Current full registration with the British Columbia College of Social Workers. 



You have the ability to:

  • Communicate effectively, both verbally and in writing.
  • Relate effectively to children and their families.
  • Demonstrate effective CPR techniques.
  • Participate as a member of multidisciplinary care team and as a nursing resource.
  • Organize and prioritize workload.
  • Operate related equipment.
  • Physically perform the duties of the job.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Temporary, Full-Time (until May 5, 2023)
Wage: $36.99 to $46.27 per hour
Location: 4500 Oak Street, Vancouver, BC, V6H 2N9
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 0830 - 1630 hours

Requisition # 122331E


What we do


BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia. 


BCCH is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.



ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at    


Please note the internal job posting will no longer be accessible after the expiry date of March 04, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.