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It’s about providing the highest quality patient care by placing the needs of our patients first. At PHSA, you’ll discover a culture of teamwork, professionalism, mutual respect and, most importantly, a life-changing career. Find yours now.

Support Service Aide, Neonatal Intensive Care Unit (NICU) - BC Women’s Hospital + Health Centre

Support Service Aide, Neonatal Intensive Care Unit (NICU)

BC Women’s Hospital + Health Centre

Vancouver BC 



What you’ll do

  • Maintain patient care areas and equipment by performing duties such as cleaning patient care equipment, reporting items in need of repair and delivering to service department; moving equipment from patient rooms and hallways such as parent and patient beds/cribs, IV pumps, commodes and wheelchairs to and from storage.
  • Ensure patient care areas, procedure rooms, bedsides, unit rooms, hallways and other designated areas are clean and maintained by performing duties such as making all sleep surfaces and emptying garbage, sharps and linen containers.
  • Stock and maintain supplies and equipment in nursing and patient care areas by drawing stock from department supply/utility rooms.
  • Assist the nursing staff to meet patient needs by performing duties such as distributing and delivering specimens to the laboratory, picking up blood products from Transfusion Medicine and Pharmacy items for delivery to the patient care area.
  • Ensure that extraneous equipment and supplies are removed from bedsides and stored appropriately (including returning items to designated owners).
  • Order and pick up supplies such as requisitions, mail, store items and unit specific laundry from various areas throughout the hospitals and ensures adequate amount of linen is on hand.


What you bring

  • Grade 10 plus six (6) months of recent related experience or an equivalent combination of education, training and experience.


You will have the ability to:

  • Communicate effectively both orally and in writing.
  • Deal with others effectively.
  • Operate related equipment.
  • Organize work.
  • Physically perform the duties of the position.
  • Demonstrate awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commit to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.


Job Type: Casual

Wage: $21.91 per hour
4500 Oak Street, Vancouver, BC V6H 2N9
Applications will be accepted until position is filled.
Hours of Work:
Rotating; 0700-1900, 1900-0700
Requisition # 
CAS- 142789



As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



What we do


BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.


BCW is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs:


PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.