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Team Manager, Laboratory Design Team (CST)

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Clinical & Systems Transformation (CST) is one of the largest health care projects in British Columbia's history. It is a joint undertaking between Vancouver Coastal Health (VCH), the Provincial Health Services Authority (PHSA) and Providence Health Care (PHC) to complete a significant transformation of clinical practices and systems. This is an exciting initiative that will deliver key benefits for our patients, health care providers and health organizations.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence. These include: Patients first • Best value • Results matter • Excellence through knowledge • Open to possibilities.

Team Manager, Laboratory Design Team (CST)

Reference #70630

Vancouver, BC

Reporting to the Clinical & Systems Transformation Senior Manager, the Team Manager is responsible to ensure best practices and flexibility for future innovations in care are reflected in the design, testing, integration, and implementation of the Clinical Information System.  Facilitates integrated work within the team, across teams, and across all aspects and phases of the Clinical + Systems Transformation project.  Ensures the teams’ assigned portion of the clinical information system optimizes the ability of clinicians to provide quality patient care, the effectiveness and efficiency of patient care delivery systems, and the associated patient outcomes.  Ensures project deliverables are met within the assigned timelines and resources and reflect the clinical requirements of clinicians and providers.  In collaboration with other CST Team Managers and the Service Provider, ensures Clinical Process is the foundation for all phases of the Clinical & Systems Transformation project (CST) across Providence Health Care (PHC), Provincial Health Services Authority (PHSA) and Vancouver Coastal Health (VCH) with the goal of improving clinical workflows.

Key Accountabilities

  • Leads and oversees work teams throughout the length of the project from design, through to coordination and implementation taking into account organizational cultural differences, current and future state clinical practice and policies and innovations, and organizational changes required for implementation.
  • Provides supervision, guidance and leadership to Clinical Team Associates and Subject Matter Experts using effective management techniques such as coaching, mentoring, skill development, and performance management.  Inspires team toward the achievement of project goals through ensuring the culture is one in which individual competencies can thrive.
  • Leads the gathering of best practices, interdisciplinary research and innovations across the health organizations and ensures the application of information on best practices and benchmarking from the industry summarized and integrated into working group sessions for consideration to support decision making by leaders.  Ensures work is within clinical standards of care.
  • Coordinates with other Team Managers to ensure work processes are designed, tested and implemented in alignment with each other.
  • Accountable for ensuring that the team meets the deliverables associated with the task group and the requirements for each during each project phase to ensure timely decision making and completion of all associated documentation. Reports out on behalf of the team regarding status updates, project deliverables, and outcomes.
  • Coordinates and leads project sessions including meeting preparations, session activities, facilitation and idea promotion during sessions, post session follow up, outcome completion, decision, action and outcome documentation.
  • Acts as a champion on and for the entire project.
  • Ensures all materials including pertinent policies and procedures are summarized in preparation for team sessions to foster efficient and effective decision making.  Ensures appropriate draft documents, workflows, and screens are reviewed by team members as appropriate
  • Compiles functionality questions that arise for the Service Provider Solution Builders, preparing for change control and following up on possible policy and procedure changes.
  • Coordinates the review of demos or draft builds to ensure accuracy, and ensures issues summarized.
  • Works with the Director to address any work related issues amongst the team.
  • Performs other related duties as assigned.


Bachelor’s Degree in a relevant area of study, supplemented with current registration with applicable professional BC College as appropriate, or eligible for membership with applicable professional BC Association. Five (5) to seven (7) years’ recent, related leadership and clinical experience.

  • Demonstrated supervision, leadership and facilitation skills.
  • Demonstrated Project Management skills.
  • Demonstrated experience leading a team and fostering a respectful, motivating and supportive environment.
  • Demonstrated ability to represent your clinical specialty and across the continuum of care.
  • Demonstrated knowledge of clinical practice and work flows in other health care settings preferred.
  • Demonstrated knowledge of Lean or related process improvement principles.
  • Proven ability to engage and coordinate activities within a work setting.
  • Proven ability to generate required outcomes from initiatives with specific purpose.
  • Demonstrated ability to manage conflict effectively.

We invite you to apply by clicking the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.

Applications will be accepted until the position is filled.

For more information on all that the PHSA has to offer, please visit:

For more information on the Clinical and Systems Transformation Project please visit:

The PHSA is committed to employment equity and hires on the basis of merit.  We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

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