BC Clinical & Support Services
This position is location flexible, in either our Prince George, Kelowna, Burnaby or Victoria offices.
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Standardization, the Manager, Standardization provides leadership, planning and overall coordination/direction of effective, and integrated, system-wide product standards management for PHSA Supply Chain services. The Manager is accountable for working with clinicians on standards of patient care and product standardization provincially by ensuring the appropriate levels of stakeholder engagement using effective communication and consultation to enable change management and thereby effective implementation within clinical communities (clinical engagement). The role is guided by evidence-based research and the goal of continuous improvement in patient outcomes. Central to this position is leading a team of Supply Chain Clinical Coordinators. The teams are responsible for mitigating risk to patient care and staff safety by managing supply disruptions, recalls, product concerns and new product requests for medical devices, as well as supporting the development and implementation of the Supply Chain’s strategic contract management plan.
What you’ll do
- Leads the day to day operations of a clinical team, providing leadership and mentorship to a team of clinical specialists that facilitate product implementation with multi-disciplinary clinicians, from physicians to technologist, across the province ensuring consistency to maximize the realization of savings to the health care system as a whole.
- Leads a team in the development of provincial practice, processes and supporting tools for medical devices recall, product concern, product change and new product request management which includes negotiating and concluding processes with internal stakeholders, to ensure that staff and patient safety is safeguarded. Tracks performance of Supply Chain services teams in addressing service delivery, risk management, and customer satisfaction.
- Provides leadership, guidance and supervision to staff using effective leadership techniques (e.g., coaching, mentoring, skills and leadership development and performance management, including performance reviews.) Provides direction on workload and work assignments. Participates in staffing decisions related to recruitment, retention, discipline, and termination.
- In collaboration with the Director, the Manager participates in making recommendations and developing an operational plan and allocation of internal resources budgets to enable delivery of standardization management plan and appropriate service delivery standards within the fiscal restraints of the department. Monitors expenses, reports on variances and recommends remedial action.
- Oversees and implements the plan through appropriate interpretation of policies and department practices. Develops, monitors, evaluates and maintains work procedures and processes for the area by reviewing existing processes, drafting new processes, documenting and reviewing changes and advising internal and external stakeholders on new and/or changed procedures and processes.
- Acts as a change agent by establishing and leveraging relationships, provides best in class change management, and experience in fostering the provincial supply chain perspective to promote and facilitate innovation in patient care delivery and product utilization along with a high level of customer service. Identifies and reviews impact of product changes in a complex, multiple site supply chain network and provides recommendations. Escalates high risk/clinically sensitive change management to Director or designate.
- Provides leadership, direction and education to internal and external stakeholders, including other Health Authorities, around PHSA Supply Chain provincial processes and supporting tools for managing product recalls, product concerns, product changes and new product requests. Negotiates and facilitates process change and conclude processes with internal stakeholders. Communicates information to appropriate stakeholders as required.
- Works collaboratively with Value Analysis Teams and clinical and business leaders to facilitate recommendations for promoting innovation in health care and health care technologies. Supports clinicians with information on impact of product utilization in evidence-informed patient care, bringing forward lessons learned across the province.
- Engages with and provides consultation to Health Authorities to ensure awareness of trends in product utilization, pricing, technological development, innovation and market trends and risks. This includes process improvements in how product is acquired, distributed and re-supplied to the consumer departments.
- Supports the implementation of the Supply Chain’s strategic contract management plan, ensuring that key issues related to product standards management are clearly articulated during the strategic planning process. Implements related operational readiness initiatives with clinical and support clients, such as clinical trials, training, and substitution development. Assigns resources within the Standardization team to support the Supply Chain Strategic contract management plan.
What you bring
- A level of education, training, and experience equivalent to a Master’s degree in Clinical Practice, Supply Chain Management, Business Administration, or related field and five (5) to seven (7) years progressive leadership experience in the supply chain and health industry, including extensive experience in complex, multi-site organizations, with multi stakeholders.
- Requires a solid understanding of medical devices, their application and established credibility with clinical community. Able to translate easily between clinical community and supply chain professionals. Extensive experience in facilitation and relationship management of third parties, such as suppliers, clinical associations and independent practitioners. Proven experience with project management methods and change management are required. Solid background in adult education and personnel development. Professional Level Project Management designation and Lean Six Sigma at the Black Belt level or equivalent would be considered an asset.
Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-time
Salary Range: $102,938 - $147,974 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 63 Gorge Rd E, Victoria, BC V9A 1L2
This position is location flexible, in either our Prince George, Kelowna, Burnaby or Victoria offices.
Closing date: Applications accepted until position is filled
Hours of Work: 0730-1530 (Monday to Friday)
Requisition # 160209E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of February 19, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at firstname.lastname@example.org and a Help Desk Representative will contact you the next business day.
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