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Contract Manager Alternate Service Delivery (ASD) Contracts

Health Shared Services BC (HSSBC) is a unique initiative that provides non-clinical support services to BC's six health authorities. Our collaborative organization enables the health authorities to achieve more collectively than they could separately. The number one priority of our health care system is making sure that patients get the best care possible. Health Shared Services BC is committed to consistently seeking ways to get the most out of every health care dollar. By finding opportunities for the health authorities to improve cost effectiveness and enhance service quality, we are able to maximize the resources that go to direct patient care.

Contract Manager, Alternate Service Delivery (ASD) Contracts

Posting #29542

Burnaby, BC

HSSBC Supply Chain is transforming its Supply Chain function and is well positioned for the next phase of the transformation, developing our systems, processes, and strategic support to build a Best in Class Supply Chain function. In order to accomplish these transformational changes the successful candidate will need to be a strong leader who can inspire business and clinical stakeholders to embrace a more effective way of doing things. As well, they will need to be able to demonstrate the value and realize the benefit that effective supply chain management can bring to the organization and be able to collaborate across business units and disciplines to help HSSBC Supply Chain achieve its short and long term strategic objectives. The Contract Manager, ASD Contracts is accountable to the Manager, ASD Contracts & Consulting Services, IMIT for ensuring that province-wide alternate service delivery (ASD) contracts within the Information Management/Information Technology (IM/IT) portfolio are effectively managed to the benefit of BC Healthcare.


  • Manages the dispute resolution process with vendors where there are disputes regarding the provision of goods and services and adherence to contract provisions; implements equitable contract adjustments, and works with legal advisors in matters that might proceed to litigation;

  • Monitors vendor contract performance to ensure performance targets and quality standards are met on an ongoing basis. Develops performance metrics and reports on vendor performance. Identifies options and strategies for performance improvement; recommends and implements changes in targets and measures were deemed appropriate;

  • Works with business stakeholders and financial planning to ensure billing accuracy. Provides advice and guidance on procurement and contract management processes and practices, vendor performance tracking, contractual obligations/interpretation and due diligence requirements, issues resolution and other related items.

  • Maintains close communication with vendor management colleagues to identify trends and issues, to capture lessons learned, and to incorporate best practices into future service contracts. Actively participates in and facilitates excellence by bringing forward issues and concerns relevant to specific category and the broader category management function.

  • Provides advice and guidance to business stakeholders on emerging market issues that may have an impact on the vendor relationships.

  • Monitors new developments, trends and legislation/regulations that might affect the vendor contract service function, either beneficially or detrimentally. Plays a lead role in defining and implementing strategies to minimize impact and advises on any corrective action.

  • Reviews all change order requests in terms of scope, cost and impact of service delivery, recommends changes in requirements where deemed necessary and leads negotiations with the vendor on financial and business terms associated with any change order.

The successful candidate will bring experience in complex, high value contracts, ideally in a public sector setting. A bachelor degree supplemented by the PMAC’s Supply Chain Management Professional (“SCMP”) designation; seminars in the laws of competitive bidding, contract law and contract administration; or a suitable combination of training and experience. You should have a progressive career of 7 years or more recent related experience in a complex healthcare or public sector supply chain environment or an advanced enterprise resource planning environment. A working knowledge of the current trends and major players within in the IM/IT sector is preferred. Your experience should include developing purchase documentation such as competitive and non-competitive bid documentation, purchase orders and contracts; and issuing, evaluating and awarding contracts.

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Applications will be accepted until the position is filled.

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HSSBC is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities.

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Provincial Health Services Authority (PHSA) has a province-wide mandate to provide health services to the province of British Columbia through our globally recognized healthcare Agencies, Services, Programs and Divisions. As BC’s specialty Health Authority, we have established a reputation for innovation and compassion based on the unwavering belief that patients come first. It is a belief you will find reflected in every facet of PHSA. From ground-breaking research to promoting province-wide initiatives, we seek system-wide improvements that continually improve the way health services are provided, with an emphasis on prevention, promotion and protection. PHSA is a respected leader driven by some of the most progressive and accomplished healthcare specialists in the world.

We offer unique careers where you can focus on your specific career path and collaborate with multi-disciplinary and highly skilled teams to enhance your specialization, expertise and personal growth. As part of a vast network of leaders and innovators, you will have access to lifelong learning and a supportive environment that respects you and the goals you want to accomplish. Our commitment to excellence in teaching and training serves to ensure the success of your professional development.

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Location Information

Burnaby, BC