Contract Manager

Contract Manager

Environmental Service Leadership

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of Provincial Health Services Authority (PHSA), safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Housekeeping Services, the Contract Manager is responsible for ensuring that contracted services meet PHSA specifications and standards. The Contract Manager works closely with senior contractor representatives and key customers to ensure excellent customer service is being provided and to resolve issues and problems arising from business with the contractor. Responsibilities include maintaining accountability and performance management processes for the contract, monitoring and reporting on contract deliverables, preparing the budget for the contracted services for approval by the Director, and supporting renegotiation or extension of existing contracts; and as required, assisting the tendering, transitioning and implementation of the new contracts. The Contract Manager engages customer departments in developing and modifying of service level agreements. The Contract Manager also acts as Consultant and key contact for Housekeeping Services across BCCH, BCW and BCCA.

The Contract Manager implements and maintains contract management processes and strategies to be used for Housekeeping contracts and ensures the annual service agreement and priorities are in alignment with the PHSA requirements. The Contract Manager is responsible for the day to day operation of a framework for data and financial reporting about service and operational performance of the contractor across all the three agencies. The Contract Manager works as requested by the Director in the development, preparation and re-negotiation or tender of the contract. The Contract Manager prepares the consolidated contract and performance management budget, and provides period reports to the Director.

The Contract Manager manages multiple projects and tasks simultaneously, and must constantly prioritize work.

What you’ll do

• Supports PHSA, the Director and senior management to define contract management expectations for the Housekeeping contract and ensures reporting and monitoring processes exist with respect to compliance. Assists in aligning Housekeeping performance measures at all levels of the organization ensuring that standardized performance indicators are user-friendly and consistent and comparable in application.
• Develops management capacity to undertake corrective behaviour/action when contractor performance deviates from expectations or where management decisions may cause contractor performance to deviate from expectations.
• Establishes and facilitates Housekeeping service review committees comprised of PHSA representatives including preparation of agendas, minutes/actionable items, follow up reports, review of standards and specifications, and service level agreements.
• Conducts regular follow up with operational and senior management staff at each agency and with senior contract representatives to ensure contracted Housekeeping service levels are achieved.
• Initiates third party quality reviews as defined within the Housekeeping Service contract.
• Develops service level agreements with customer departments ensuring required services are captured and modified as department requirements change.
• Monitors expenditures and reports on variances for contracted services budgets.
• Reviews and verifies contractor invoices.
• Provides support in planning for and adjusting the contract to accommodate service additions and/or reductions due to changing standards, PHSA services and/or PHSA Agencies/facilities.
• Contributes to the overall strategic plan for Housekeeping Services. Responsibilities include taking a lead role in the analysis of the current situation and the future requirements of the area and setting priorities for planning and implementing strategies.
• Performs other related duties as assigned.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Baccalaureate Degree in the area of Business Administration or other related discipline, and seven (5) years recent related experience in service management in health facilities including two (2) years recent experience in contract management. Prior management experience in both the public and private sectors is preferred.
• Solid understanding of contract management practices and related legislation. Excellent communication skills including the ability to facilitate negotiate and persuade others. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Demonstrated analytical, problem-solving and dispute resolution skills. Ability to dead effectively with staff at all levels. Ability to develop and maintain excellent working relationships with agency management, contractor representatives, and senior management. Demonstrated skill to work effectively with a high degree of independence. Ability to operate related equipment including various word processing software and spreadsheet programs. Physical ability to perform the duties of the job.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $88.990 - $127,923 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 600 W 10th Ave, Vancouver, BC V5Z 4E6
Closing date: Applications accepted until position is filled
Hours of Work: 0800 – 1600 (Monday to Friday)
Requisition # 165206E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of May 15, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.