Coordinator, Workplace Health

Coordinator, Workplace Health

Workplace Health & Claims Management

Vancouver, BC

Reporting to the Manager, Workplace Health, the Workplace Health Coordinator provides effective case management and administrative support for the Disability Management process for an assigned portfolio within Provincial Health Services Authority, by assisting return to work support services that encompass assessing, planning, implementing, coordinating, monitoring and evaluating options available to meet an individual’s health needs; promotes recovery at work or early return to work (RTW) efforts, identifies claims for coordination of early intervention services, coordinates modified/alternate work opportunities to mitigate absences from work due to occupational and non-occupational illness/injury; develops and implements RTW plans based on medical information and/or functional restrictions; collaborates with HR business partners to determine appropriate placements for employees in accommodation situations; maintains accurate records and utilizes appropriate software to record information and implement effective case management.

What you’ll do

• Coordinates the Disability Management Program process by communicating with key stakeholders including Managers, Unions and third party insurers to facilitate the safe and timely return to work for ill/injured employees.
• Utilizes a disability case management model to assist the employee in all aspects of managing their absences from occupational and non-occupational illness/injury through early contact, initiation of a case management plan, referral to early intervention services and development and implementation of recovery plans including RTW programs, in collaboration with third party insurers and Workplace Health team members.
• Monitors sick leave claims for possible RTW opportunities, updates appropriate stakeholders by coordinating and documenting all RTW plans with the Union, Manager, employee and third party insurers, as required.
• Communicates with the insurer’s claim’s office to verify details of the claim around the status and time loss of a claim, including proposed treatment/rehabilitation plan; works with team members to identify options and opportunities for modified RTW, including ongoing updates on the claim.
• Provides advice, guidance and recommendations to employees to ensure the employee returns to work in a safe and timely manner through coordinated partnership with key stakeholders.
• Works with Workplace Health Consultants to propose, develop and/or implement recovery plans when it involves more in-depth medical case management and/or complex cases.
• Monitors the status of employees participating in PHSA’s Disability Management programs through follow up with Managers, employees and stakeholders by the accurate maintenance of the WHITE database.
• Acts as a resource for internal and external inquiries to Workplace Health for information and/or assistance; refers to appropriate workplace health team members as necessary.
• Performs a variety of clerical duties such as preparing correspondence, reports, minutes and graphs utilizing applicable software applications.

What you bring

Qualifications

• A level of education, training and experience equivalent to a diploma in a related field and a minimum of three to five years of recent, related experience in a disability management or rehabilitation setting, or an equivalent combination of education and experience including administrative experience. Diploma in Rehabilitation and Disability Management from a recognized educational institution would be considered an asset.
• Models a commitment to service and being an HR business partner within a complex organization. Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, and respond accordingly in a timely and efficient manner. Demonstrated ability to build strong, positive relationships and effectively work with various stakeholders and colleagues. Possesses knowledge and understanding of disability management principles and best practices. Ability to adapt and be flexible to changing priorities and manage a demanding workload, and being guided by policies and procedures, regulations, legislation, and collective agreements. Strong analytical, critical thinking and decision-making skills. Demonstrated ability to collect data from a variety of sources, analyze, produce reports, and make recommendations. Proven problem solving, decision making, consulting skills, and the ability to facilitate the resolution of issues. Demonstrated ability to mentor and engage others to ensure success in the workplace. Ability to work both independently and as an effective team member. Able to multi-task, organize and prioritize workload to manage concurrent multiple projects and successfully meet deadlines. Work well with frequent interruptions. Commitment to the value of continuous learning and an open curiosity for new ideas and innovation. Demonstrated ability to engage others to ensure success in the workplace. Demonstrated knowledge and ability to utilize related equipment and computerized software packages such as the Microsoft Office suite at an advanced level.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $62,239 - $89,469 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 164804E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of May 13, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.