Leader, Patient Safety, Quality & Accreditation, Quality Improvement & Evaluation - Child Health BC

Leader, Patient Safety, Quality & Accreditation, Quality Improvement & Evaluation

Child Health BC

Vancouver, BC

Reporting to the Director, the Leader Patient Safety, Quality & Accreditation assists the Director with planning, implementing, coordinating and monitoring program-specific, population-based quality and performance improvement programs, focusing on maintaining an environment of continuous improvement. The Leader collaborates with clinical and administrative leaders and staff within the program and across PHSA agencies to prioritize improvement projects, and develops, implements, monitors, and evaluates the processes.

What you’ll do

• Works with program staff to develop, implement, and evaluate clinical service outcomes and performance; prioritize quality initiatives based on program functions, needs and performance measurement system; plan, develop and implement Patient Safety and Quality Improvement education, initiatives and materials including evaluation and PS&QI sustainment tools.
• Ensures quality and safety activities are in alignment with accreditation requirements. Provides accreditation education to program staff as required. Leads program level actions to respond to recommendations arising from accreditation surveys, and to address new accreditation requirements.
• Leads retrospective reviews such as Root Cause Analysis, and/or prospective reviews such as Failure Modes Effect Analysis, necessitated by safety events, critical incidents or process issues related to the program; monitors the culture of patient safety through methods such as reviewing patient safety culture survey results and creating action plans to lead improvements.
• Educates program staff regarding regulatory issues, new statutes and/or guidelines, and safety, quality, and risk management activities.
• Contributes to continuous quality improvement of PHSA programs through methods such as identifying and evaluating new initiatives, developments and trends in patient safety, & quality & accreditation, participating in corporate lead process improvement initiatives Performs other related duties as assigned.

What you bring:

Qualifications

• A level of education, training and experience equivalent to a Master’s degree in Nursing, Health Administration, related health discipline or other relevant area
• Five (5) years of clinical practice in a program area including experience in leadership and quality and safety.

Skills and Knowledge

• Knowledge and expertise in Quality Management, Performance Improvement, Patient Safety and Accreditation standards preferred.
• Working knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements.
• Working knowledge of evaluation techniques and methodologies including statistical analysis methods and presentation of information.
• Demonstrated analytical and problem-solving skills with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to program problems.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular, Full-Time

Salary: $88,990 - $ 127,923 / Year The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 1770 West 7th Avenue, Vancouver BC, V6J 4Z9

Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 0830 - 1630

Requisition #: 165371E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of May 16, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.