Workplace Health Assistant, Workplace Health

Workplace Health Assistant, Workplace Health

Workplace Health & Claims Management

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager of Workplace Health, the Workplace Health Assistant provides administrative and secretarial support to the Workplace Health team and assists with the activities of the Disability Management program and services. The Assistant, triages information of a sensitive and confidential nature, coordinates the flow of information, ensuring accurate and timely delivery of administrative services. Interacts with senior leaders, managers/directors and employees across the organization as well as external stakeholders to convey information and professionally represent the interests of the program and services, using strong communication skills. Works independently, exercises initiative, problem solves and makes decisions that affect the accuracy and reliability of further processes or services in the organization.

What you’ll do

• Monitors the disability management general mailbox and acts as a resource for internal and external inquiries to Workplace Health for information and/or assistance; refers to appropriate workplace health team member, as necessary.
• Maintains and uploads information for referred employees to the WHITE database; refers files to the appropriate Workplace health team member for case management; ensures the accurate maintenance of the WHITE database.
• Oversees the generation of bi-weekly reports of employees coded as paid or unpaid sick, WCB pending and paid and unpaid STIIP; refers to the appropriate Workplace Health team member for triage and case management.
• Sorts and distributes incoming and outgoing mail and faxes, prepares LTD information for submission to insurance provider; files relevant documents in the WHITE database systems and advises appropriate Workplace Health team member.
• Schedules and coordinates meetings ensuring well-defined and timely agendas, identification of and notification to interested parties, compilation of background information and supporting materials and preparation of packages/summary documents to assist in decision making and meeting facilitation, accurate notation of minutes; accurately records minutes and maintains and uploads minutes and agendas on team site.
• Collaborates with the Manager of Workplace Health to prepare marketing materials; coordinates education sessions and presentations; maintains current Disability Management program content on the team SharePoint site and the POD.
• Prepares and maintains timekeeping records for the Workplace Health team.
• Performs a variety of administrative duties such as preparing correspondence, reports, policies/procedures, minutes, charts and graphs using various software application programs.

What you bring

Qualifications

• Grade 12, plus graduation from a recognized assistant or secretarial program supplemented with (2) years’ recent, related experience and training in injury/illness claims management; or an equivalent combination of education, training and experience.
• Knowledge of claims and case management, human resource practices and relevant collective agreements. Thorough knowledge of office methods and procedures. Demonstrated ability to effectively deal with staff, third party providers and the general public. Demonstrated ability to work both independently and collaboratively, resolve administrative issues and problems; prioritize workload, and to be flexible to meet and adapt to changes in organization priorities. Demonstrated ability to use Microsoft Office applications, including work processing, spreadsheet and presentation software, at an advanced level. Demonstrated organizational skills and to work well under time pressures to meet deadlines. Demonstrated ability to communicate effectively both verbally and in writing, including the ability to respond professionally, courteously, and in a clear manner. Demonstrated interpersonal and time management skills. Demonstrated ability to record and transcribe minutes of meetings.
• Ability to type 40 w.p.m

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $48,476 - $63,624 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 164799E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca  

Please note the internal job posting will no longer be accessible after the expiry date of May 13, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.