Senior Business Analyst, Communications and Business Alignment

Senior Business Analyst

Communications and Business Alignment

Burnaby, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or Designate, the Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts and methods and leads the analysis and documentation of business requirements on projects. The Senior Business Analyst will analyze and document gaps between business requirements and software features and functions and will assist/lead with development and maintenance of statement of work and project plans for projects. The Senior Business Analyst provides project management and support for all phases of assigned systems development and implementation projects. In addition to providing hands-on application support, the Senior Business Analyst also provides guidance and leadership to assigned team members.

The SBA creates confidential business cases, briefing notes, and reports including estimating required financial and staff resources for initiatives/projects; develops standard operating procedures and processes; and drafts policy for leadership review as directed. The position communicates with stakeholders at all levels to develop solutions for the business, provide strategic and advisory services, and to ensure requirements are met. The SBA regularly attends and provides updates at management meetings including governance meetings and is privy to sensitive management and vendor information in order to carry out their duties.  The Senior Business Analyst’s primary responsibility involves interpreting business strategies and objectives to support the selection, procurement and implementation of appropriate information systems applications. The Senior Business Analyst provides complex and varied functions in an environment that requires a high level of specialized skills to fulfill responsibilities for the most efficient and effective use of the designated service.

What you’ll do 

• Provides strategic planning support and change management services by leading and performing feasibility studies, workload efficiency analyses, using formal data gathering techniques and analyzing, designing and implementing appropriate information systems. This includes identifying system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions.
• Provides support for application maintenance, modification and enhancement through programming, database development, report writing and problem solving.
• Provides guidance and leadership to assigned team members including making adjustments to workload and assignments and participating in decisions relating to hiring, discipline and termination.
• Analyses system performance and provides recommendations for the development of capacity plans for assigned applications.
• Conducts analysis related to data conversion routines and system interfaces for assigned applications.
• Supports operational requirements by assembling, creating and maintaining the required set of information systems technical and operational documentation, according to departmental standards.
• Prepares Requests for Information/Proposal, develops evaluation processes and tools, and evaluates vendor responses.
• Coordinates and implements applications by ensuring documentation, writing and testing of applications and verifying that programs are functional and consistent with specifications.
• Provides system support to users during the development, maintenance and operation of various computer systems by performing duties such as troubleshooting system software problems, testing alternative solutions, and reviewing impact of implemented resolutions over time.
• Develops user documentation and downtime and disaster recovery procedures for assigned applications.
• Performs analysis of PHSA information system requirements and vendor analysis/selection including project management for the acquisition and implementation of new information systems and enhancements to existing systems.
• Provides technical and business direction and guidance to other project staff by identifying staff required, assigning tasks to staff, setting priorities and reassigns work when necessary to ensure project deadlines are met.
• In conjunction with senior staff or manager, participates in contract negotiations with vendors.
• Coordinates and manages the development and execution of project plans, prepares and monitors project budgets and communicates status reports.
• Leads and participates in the analysis, acceptance criteria definition, development, testing, training, implementation and maintenance phases of assigned projects. Carries out post-implementation reviews and makes recommendations for improvements.
• Provides advice and direction to clients on methods to improve performance efficiencies through the use of automated tools and revised work processes.
• The Senior Business Analyst serves on a variety of authority-wide, health service delivery area and departmental committees, task groups, internal working teams and corporate projects. Presentations and facilitation of groups throughout the organization will be used to enable the Senior Business Analyst’s work.
• Facilitates consensus on issues, including business design features, program changes, data requirements, privacy issues and reports. Attends and participates in management meetings, has action items to complete and provides updates. Facilitates and leads various operational and project committees and teams. Communicates information, makes recommendations and raises issues/concerns to the Manager.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelors degree in Business, Health Informatics, Computer Science or a related discipline plus a minimum of five to seven (5-7) years’ recent related experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Communications and Business Alignment contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Demonstrated understanding of the Systems Development Life Cycle and project management methodology. Demonstrated ability to lead staff in a team environment.
• Ability to work effectively as part of a team.  Demonstrated experience organizing and writing application related documentation and proposals. Excellent interpersonal, oral and written communication skills with the ability to communicate complex ideas in simple terminology. 
• Ability to understand and clearly relate technical information and principals of operation to other members of the organization. 
• Ability to analyze operational problems and recommend innovative solutions, demonstrating time management skills. 
• Proven ability to plan and execute complex projects with stringent budgets and timelines. Main stream project planning software/tools experience preferred.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $74,618 - $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:30 – 16:30 (Monday to Friday)
Requisition #: 192378E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of December 15, 2025. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at internaljobshelpu@phsa.ca. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.